We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2685 results
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Decision Reference DRN-5115870
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5115870 The complaint Miss B complains that Revolut Limited (‘Revolut’) won’t refund the money she lost to an investment scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Miss B throughout this decision. What happened In summary, Miss B s... (6 pages)View decision -
Decision Reference DRN-5203729
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5203729 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr R is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties, so I’ll only refer t... (8 pages)View decision -
Decision Reference DRN-5053460
10 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5053460 The complaint Mr K complains that Revolut Ltd won’t refund money he says he lost when he was a victim of an investment scam. Mr K is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (7 pages)View decision -
Decision Reference DRN-5167238
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5167238 The complaint Ms M is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Ms M has brought her complaint with the assistance of a professional representative. For ease I’ll refer to their submissions as being from Ms M. What happened In early 2023 Ms M was app... (6 pages)View decision -
Decision Reference DRN-5338575
10 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5338575 The complaint Mrs C complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. What happened The circumstances surrounding this complaint are well-known to both parties, so I’ve summarised what I consider to be the main points. Mrs C says she was co... (4 pages)View decision -
Decision Reference DRN-5637145
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5637145 The complaint Mr D is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In September 2024 Mr D was travelling home from work when he received a call from his bank (‘A’). They said someone had tried to take a payment from his bank account using h... (5 pages)View decision -
Decision Reference DRN-5622065
10 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5622065 The complaint Mr G complains Revolut Ltd didn’t protect him from harmful and compulsive spending. What happened Mr G complained to Revolut, saying it had a duty of care to protect his money, identify harmful behaviour and gambling. Mr G said he’d spent well over one hundre... (5 pages)View decision -
Decision Reference DRN-5623429
9 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5623429 The complaint Mrs K, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (3 pages)View decision -
Decision Reference DRN-5261448
9 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5261448 The complaint Mr D is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr D fell victim to a cruel investment scam. After responding to an advert on social media w... (6 pages)View decision -
Decision Reference DRN-5250213
9 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5250213 The complaint Miss B complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. What happened Miss B paid over £7,000 in June 2023, to what she was led to believe was an employment opportunity – completing tasks online to earn commission. Miss B ha... (2 pages)View decision
