We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2685 results
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Decision Reference DRN-5181952
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5181952 The complaint Mr R complains that Revolut Ltd didn’t refund him the money he lost, to what he believed to be an Authorised Push Payment (“APP”) investment scam. In bringing his complaint to this service Mr R is represented, but for ease of reading I will refer to Mr R, in t... (4 pages)View decision -
Decision Reference DRN-5295474
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5295474 The complaint Mr E complains about the actions of Revolut Ltd when he lost money to a scam. Mr E is being represented by a claims management company but for ease I’ll only refer to Mr E. What happened The detailed background to this complaint is well known to both parties.... (4 pages)View decision -
Decision Reference DRN-5677791
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5677791 The complaint Mr M complains Revolut Ltd (“Revolut”) won’t refund the money he lost to a cryptocurrency investment scam. What happened I issued a provisional decision in June 2025 to explain why I thought Mr M’s complaint shouldn’t be upheld - and I said I’d consider anythin... (8 pages)View decision -
Decision Reference DRN-5667189
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5667189 The complaint Mr F complains that Revolut Ltd (‘Revolut’) debited his account with two payments totalling roughly £335 which he says he did not make or otherwise authorise. What happened In May 2025 I wrote to both parties to this complaint to explain my thoughts on the case... (3 pages)View decision -
Decision Reference DRN-5398468
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5398468 The complaint Mr T complains that Revolut Ltd sent him an email with his full account details, including full name. He said this would have been available to anyone receiving or intercepting the email. What happened Mr T created an account with Revolut in October 2024. Duri... (3 pages)View decision -
Decision Reference DRN-5677205
8 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5677205 The complaint Mr K is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr K fell victim to a cruel safe account scam. It appears the scam started after he responded to a... (6 pages)View decision -
Decision Reference DRN-5221477
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5221477 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. Mr C is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr C below. What happened The detailed background to this complaint is well kno... (3 pages)View decision -
Decision Reference DRN-5191700
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191700 The complaint Mr M is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr M is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr M in the decision. What happened The detailed background to this co... (3 pages)View decision -
Decision Reference DRN-5214171
7 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5214171 The complaint Mr J complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr J has explained that in June and July 2023 he... (6 pages)View decision -
Decision Reference DRN-4959636
7 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4959636 The complaint Mr K is complaining that Revolut Ltd didn’t do enough to prevent him from falling victim to a scam. The complaint is brought on his behalf by a professional representative but for ease I’ll refer mainly to Mr K in this decision. What happened In late 2023 Mr K ... (4 pages)View decision
