We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
-
Decision Reference DRN-4997479
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997479 The complaint Mr V complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr V is being represented by a third party. To keep things simple, I will refer to Mr V throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-5598985
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5598985 The complaint Ms T complains Revolut Ltd won’t refund payments she lost when she was the victim of a cryptocurrency investment scam. Ms T is professionally represented, however, to keep things simple, I’ll refer to Ms T throughout my provisional decision. What happened The b... (11 pages)View decision -
Decision Reference DRN-5583508
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5583508 The complaint Miss J complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Miss J fell victim to an investment s... (3 pages)View decision -
Decision Reference DRN-5271810
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5271810 The complaint Miss I complains that Revolut Ltd won’t refund her the money she lost in a safe account scam. What happened The circumstances surrounding this complaint are well known to both parties, so I’ll summarise what I consider to be the key points. On 4 May 2024, Miss ... (5 pages)View decision -
Decision Reference DRN-5520028
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5520028 The complaint Miss L complains that Revolut Ltd won’t refund several payments she says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (10 pages)View decision -
Decision Reference DRN-5014896
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5014896 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In September 2023 Mr A fell victim to what is known as a ‘job’ or ‘task’ scam. He was recruited by someone promising that he could earn money by carrying out simple online ... (8 pages)View decision -
Decision Reference DRN-5110613
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110613 The complaint Ms G is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms G fell victim to a cruel investment scam. After responding to an advert she saw on social media offering attractive returns that app... (5 pages)View decision -
Decision Reference DRN-5596586
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5596586 The complaint Mrs A is complaining about Revolut Ltd because it declined to refund money lost as a result of fraud. What happened Sadly, Mrs A fell victim to a cruel investment scam. She says she received a cold call in August 2023 offering her the chance to invest in foreig... (3 pages)View decision -
Decision Reference DRN-5497500
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5497500 The complaint Miss S complains that Revolut Ltd won’t refund payments she didn’t make or otherwise authorise. Miss S is being represented by solicitors in this complaint. What happened The full details of this complaint are well known to both parties, so I’ll only provide ... (4 pages)View decision -
Decision Reference DRN-5497085
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5497085 The complaint Mr N on behalf of Company G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ov... (2 pages)View decision
