We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5367340
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367340 The complaint and background Mr A complains that Revolut Ltd (“Revolut”) won’t reimburse the money he lost to an investment scam. Our investigator didn’t uphold the complaint. He said that the payments were all relatively low in value – with the highest being for £200 – so d... (2 pages)View decision -
Decision Reference DRN-5463866
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5463866 The complaint X complains he was unable to use his Revolut Ltd debit card for some transactions when on a trip abroad. What happened The details of this complaint are well known to both parties so I’ll only summarise the main points. X travelled abroad in December 2024, on 1... (2 pages)View decision -
Decision Reference DRN-5596476
2 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5596476 The complaint Mr S complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened In April 2023, Mr S made payments totalling over £7,000 to a cryptocurrency exchange. He believed he was investing his funds, having been in... (7 pages)View decision -
Decision Reference DRN-5141768
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5141768 The complaint Miss R complains that Revolut Ltd failed to protect her from a scam. Miss R is being represented by a firm I will refer to as “S”. What happened In May 2024, Miss R was contacted via an instant messaging app from someone offering her a remote working opportun... (3 pages)View decision -
Decision Reference DRN-5013666
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5013666 The complaint Mrs F complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (6 pages)View decision -
Decision Reference DRN-4983085
1 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4983085 THE COMPLAINT Mr B holds/held an account with Revolut Ltd (“Revolut”). Mr B’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (4 pages)View decision -
Decision Reference DRN-5400281
30 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5400281 The complaint Mr T says Revolut Ltd (Revolut) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr T says he was abroad... (2 pages)View decision -
Decision Reference DRN-5122354
30 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5122354 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-4991347
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4991347 The complaint Mrs R complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs R is being represented by a third party. To keep things simple, I will refer to Mrs R throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-5461457
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5461457 The complaint Miss O complains that Revolut Ltd won’t refund a payment she didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I’ll only provide an overview of what happened and focus on giving my reasons f... (3 pages)View decision
