We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5583676
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5583676 The complaint Mr C complains the Revolut Ltd won’t return money he lost to a scam. Mr C is represented by a firm I’ll refer to C. For ease, I’ve referred to comments C made as though made by Mr C himself. What happened The details of this complaint are well known to both par... (4 pages)View decision -
Decision Reference DRN-5581254
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5581254 The complaint Mr M has complained Revolut Ltd failed to sufficiently intervene causing him to fall victim to an authorised push payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary, ... (5 pages)View decision -
Decision Reference DRN-5095032
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5095032 The complaint Miss P has complained Revolut Ltd failed to sufficiently intervene causing her to fall victim to an authorised push payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary... (4 pages)View decision -
Decision Reference DRN-5574629
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5574629 Complaint Ms M is unhappy that Revolut Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background The background to this case is well known to the parties, so I don't intend to set it out in full here. In short, Ms M had been looking for work w... (6 pages)View decision -
Decision Reference DRN-5361620
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5361620 The complaint Mrs M complains Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties,... (3 pages)View decision -
Decision Reference DRN-5545441
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5545441 The complaint A company, which I will refer to as H, complains that Revolut Ltd introduced a new fee for its Basic Business Account without giving adequate notice. What happened H’s director told us: On 25 February 2025, Revolut wrote to him to say it was introducing a mo... (3 pages)View decision -
Decision Reference DRN-5581190
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5581190 The complaint Mr U complains that Revolut Ltd didn’t do enough to protect him when he was falling victim to a scam, and that it hasn’t refunded his losses since the scam was revealed. What happened I issued a provisional decision (PD) for Mr U’s complaint on 15 May 2025. I’... (10 pages)View decision -
Decision Reference DRN-5576388
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5576388 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr A has an account with Revolut. He has a number of accounts elsewhere, including an account with a business who I’ll refer to as “B” throughout... (2 pages)View decision -
Decision Reference DRN-5056998
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056998 The complaint Miss W has complained that Revolut Ltd won’t refund her money she says she lost to a scam. What happened Where the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus on setting out the key reasons ... (3 pages)View decision -
Decision Reference DRN-5233362
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5233362 The complaint Mrs E is complaining that Revolut Ltd won’t refund payments she made to a scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the Investigator. The facts about what happened aren’t... (6 pages)View decision
