We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5069754
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5069754 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr A came across a celebrity endorsed cryptocurrency investment online. He completed a contact form and the scam firm responde... (2 pages)View decision -
Decision Reference DRN-5564714
20 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5564714 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was a victim of an impersonation scam. Mr B is being represented, however for ease I’ll refer to Mr B throughout my decision. What happened The background to this complaint is well known to bo... (9 pages)View decision -
Decision Reference DRN-5252128
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5252128 The complaint Mr S complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision -
Decision Reference DRN-5210049
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210049 The complaint Mr W complains that Revolut Ltd won’t refund money he lost when he was a victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2022 Mr W was the victim... (4 pages)View decision -
Decision Reference DRN-5570747
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5570747 THE COMPLAINT Mr P holds/held an account with Revolut Ltd (“Revolut”). Mr P’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr P is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (6 pages)View decision -
Decision Reference DRN-4970586
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4970586 The complaint Mr N complains about the actions of Revolut Ltd when he lost money to a scam. Mr N is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr N. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5569663
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5569663 The complaint Ms W complains that Revolut Ltd won’t refund money she lost when she was the victim of an alleged purchase scam. A representative who I will call “F” complains on behalf of Ms W. What happened The background to this complaint is well known to both parties, so... (4 pages)View decision -
Decision Reference DRN-5568280
19 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5568280 The complaint Mr S complains that Revolut Ltd hasn’t refunded payments on his account he says he didn’t authorise. What happened In mid-March 2024, Mr S received notifications in his Revolut app about attempted payments using his card. Mr S went into the app and declined the... (7 pages)View decision -
Decision Reference DRN-5526996
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5526996 The complaint Mr M complains that Revolut Limited didn’t do enough to prevent him losing money when he was scammed. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In 20... (3 pages)View decision -
Decision Reference DRN-5568037
19 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5568037 The complaint Mrs S complains that Revolut Ltd (‘Revolut’) hasn’t protected her from losing money to an authorised push payment (‘APP’) investment scam. In bringing her complaint, Mrs S has used the services of a professional representative. For ease of reading within this d... (12 pages)View decision
