We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-4969246
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4969246 The complaint Mrs F is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs F fell victim to a series of cryptocurrency investment scams that she originally saw advert... (4 pages)View decision -
Decision Reference DRN-5095607
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5095607 The complaint Miss P complains that Revolut Ltd has declined to reimburse payments she made as part of a scam. What happened As the facts are well-known to the parties, I’ll summarise them briefly. Miss P was contacted on a messaging app about a job opportunity – this involv... (4 pages)View decision -
Decision Reference DRN-5300658
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5300658 The complaint U a limited company, complains Revolut Ltd unfairly restricted access to its account and closed its account. U is represented on the complaint by a director – Mr A. What happened The facts of the complaint are well known to both parties, so I will only provid... (3 pages)View decision -
Decision Reference DRN-4987622
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4987622 The complaint Mr G complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, I understand that between February and April 202... (9 pages)View decision -
Decision Reference DRN-5497518
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5497518 THE COMPLAINT Mr G holds/held an account with Revolut Ltd (“Revolut”). Mr G’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr G is represented by Refundee in this matter. However, where appropriate, I will refer to Mr G solely ... (5 pages)View decision -
Decision Reference DRN-4743949
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4743949 The complaint Mr A complains Revolut Ltd (“Revolut”) won’t refund the money he lost to a cryptocurrency investment scam. What happened I issued a provisional decision in April 2025 to explain why I thought Mr A’s complaint should be partially upheld and I said I’d consider a... (10 pages)View decision -
Decision Reference DRN-5466489
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5466489 The complaint Ms D complains that Revolut Ltd won’t refund money she lost when she was the victim of an investment scam. Ms D is being supported in her complaint by a representative, but for ease, I’ll refer to Ms D in this decision. What happened The background to this comp... (7 pages)View decision -
Decision Reference DRN-5028654
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5028654 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5056309
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056309 The complaint Mr A complains about the actions of Revolut Ltd when he lost money to a scam. Mr A is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr A. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5563936
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5563936 The complaint Mr T complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In late 2022, Mr T came across an advert on a social media platform for a cryptocurrency investment company endorsed by a well-known public figure. H... (8 pages)View decision
