We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5093768
14 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5093768 The complaint Mr D complains that Revolut Ltd won’t refund him money he lost in an investment scam. Mr D is represented by a professional representative, but for ease of reading I’ll just refer to Mr D. What happened The background to this complaint is well-known to both p... (3 pages)View decision -
Decision Reference DRN-5094628
14 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094628 The complaint Miss M complains that Revolut Ltd won’t refund her after she lost money in an investment scam. Miss M is being represented by a professional representative, but for ease of reading I’ll refer to Miss M only. What happened The circumstances surrounding this co... (3 pages)View decision -
Decision Reference DRN-5537096
14 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5537096 The complaint A company, which I will call S, complains that Revolut Ltd introduced a new fee for its Basic Business Account without giving adequate notice. What happened S’s director told us: He originally chose Revolut because it did not charge a monthly fee for its Ba... (3 pages)View decision -
Decision Reference DRN-4963424
14 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4963424 The complaint Mr K complains Revolut Ltd won’t refund him the money he lost as part of a work-tasks scam. What happened The circumstances surrounding this complaint are well known to both parties, so I’ve summarised what I consider are the key points. Mr K says the scammer... (5 pages)View decision -
Decision Reference DRN-5111294
14 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5111294 The complaint Mr H is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to cruel investment scam. He was researching online for investment opportunities ... (10 pages)View decision -
Decision Reference DRN-5558397
14 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5558397 The complaint Mrs R complains that Revolut Limited won’t reimburse her after she fell victim to an investment scam, followed by further recovery scams. Mrs R is professionally represented in bringing her complaint, but for ease of reading, I’ll refer to all submissions as be... (12 pages)View decision -
Decision Reference DRN-4994103
12 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4994103 The complaint Ms S complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms S has explained that from November 2022 to M... (7 pages)View decision -
Decision Reference DRN-5537071
12 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5537071 The complaint Mr S complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost after he fell victim to an authorised push payment (‘APP’) scam. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to set these out in... (8 pages)View decision -
Decision Reference DRN-5198029
12 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5198029 The complaint Mr S complains Revolut Ltd acted unfairly by not refunding a payment he made towards tickets, using his debit card. What happened In January 2024 Mr S purchased two football tickets online, from a company I’ll refer to as F. He paid a total of £340 using his Re... (3 pages)View decision -
Decision Reference DRN-5073198
12 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5073198 The complaint Miss A complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. Miss A has used a representative when bringing her complaint. But, for ease of reading, I’ll mostly just refer to Miss A herself, where I also mean the representative. W... (3 pages)View decision
