We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5172993
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5172993 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B has previously been represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The b... (4 pages)View decision -
Decision Reference DRN-4913010
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4913010 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5376018
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5376018 The complaint Mr B is unhappy with Revolut Ltd. Mr B attempted three transfers via his Revolut account and none of them were processed quickly enough to allow Mr B to travel to work. Mr B wants between £1,120 and £1,400 for his loss of earnings (four or five shifts), £100 fo... (3 pages)View decision -
Decision Reference DRN-5488460
9 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5488460 The complaint Mr M has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr M opened an account with Revolut in January 2022 but used it very little. In October 2023 Mr M’s account with Revolut was closed. ... (3 pages)View decision -
Decision Reference DRN-5214077
9 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5214077 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam and would like it to refund him the money he has lost. What happened Mr W came across an advert online for investing... (4 pages)View decision -
Decision Reference DRN-5315935
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5315935 The complaint Mr S complains Revolut Ltd didn’t do enough to protect him when he was falling victim to a scam. He further complains Revolut hasn’t refunded him since the scam came to light. What happened The background to this complaint is well-known to both parties, and so... (5 pages)View decision -
Decision Reference DRN-4893242
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4893242 The complaint Mr L says Revolut Ltd (‘Revolut’), didn’t do enough to help when he fell victim to an ‘authorised push payment’ (‘APP’) cryptocurrency investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with ... (7 pages)View decision -
Decision Reference DRN-5537734
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5537734 The complaint Mr M complains Revolut Ltd won’t refund the money he lost to a scam. What happened In mid-2022, Mr M was looking for work and he came across an advert for a job opportunity with a cryptocurrency company. Unfortunately, this was a scam. Mr M completed an intervi... (3 pages)View decision -
Decision Reference DRN-5548343
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5548343 The complaint Mr L is unhappy that Revolut Ltd (“Revolut”) won’t refund the money he lost to a job scam. Mr L is represented by a firm of solicitors. What happened In November 2023, Mr L was contacted by someone on a social media messaging service about a remote job opportu... (4 pages)View decision -
Decision Reference DRN-5393648
9 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5393648 The complaint Mr A is unhappy that Revolut Ltd won’t refund money he lost to a scam. Mr A has brought his complaint with the help of a professional representative. For ease, I’ll refer to all their submissions as being from Mr A. What happened Mr A says he was added to a soc... (15 pages)View decision
