We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5050360
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5050360 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr W has an account with Revolut which he says he opened at the suggestion of a scammer. He says the scammer also took out loans in his name – he... (2 pages)View decision -
Decision Reference DRN-4961941
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4961941 The complaint Mr R complains that Revolut Ltd won’t refund him the money he lost in an investment scam. Mr R is represented by a professional representative, but for ease of reading I’ll refer to Mr R only. What happened The circumstances of this complaint are well-known t... (4 pages)View decision -
Decision Reference DRN-5510373
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5510373 The complaint Mrs W says Revolut Ltd (“Revolut”) refuses to refund her for a transaction on her account she says she didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mrs W says she di... (3 pages)View decision -
Decision Reference DRN-5029922
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5029922 The complaint Mr H is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr H has brought his complaint with the assistance of a professional representative. But for ease I’ll refer to all the submissions as being from Mr H. What happened Mr H said he invested... (11 pages)View decision -
Decision Reference DRN-5447403
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5447403 The complaint Mr K complains that Revolut Ltd did not reimburse a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr K unfortunately fell victim to a ta... (4 pages)View decision -
Decision Reference DRN-5228832
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5228832 The complaint Mrs M complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Mrs M told us she learnt about an investment trading company on TV and after reviewing its website decided to invest. She said she started wit... (4 pages)View decision -
Decision Reference DRN-5152227
8 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5152227 The complaint Mr H is complaining that Revolut Ltd hasn’t reimbursed him for funds he lost to a scam. What happened Both parties are familiar with the background of this complaint so I won’t set it out in detail here. In short, in September 2023 Mr H fell victim to a job sca... (13 pages)View decision -
Decision Reference DRN-5363525
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5363525 The complaint Mr J complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr J is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to so... (5 pages)View decision -
Decision Reference DRN-4930765
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4930765 The complaint A limited company, I’ll call G, is unhappy that Revolut Ltd won’t refund payments it made as part of a scam. G is professionally represented, but for simplicity I’ve referred to the actions of G throughout. What happened In January 2024 G found an online retail... (4 pages)View decision -
Decision Reference DRN-5065179
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5065179 The complaint Mr C says Revolut Ltd (‘Revolut’) didn’t do enough to help when he fell victim to a an ‘authorised push payment’ (‘APP’) impersonation / safe account scam. He says Revolut should reimburse him for the money he lost. Mr C, in bringing his complaint, has used th... (5 pages)View decision
