We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-4888661
7 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4888661 The complaint Mr J complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr J is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (4 pages)View decision -
Decision Reference DRN-5101685
6 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5101685 The complaint Ms O is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms O fell victim to a cruel investment scam followed by a second scam that claimed to be assisti... (11 pages)View decision -
Decision Reference DRN-5534429
6 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5534429 The complaint Miss S is complaining that Revolut Ltd won’t reimburse her for payments she made to a scam. What happened The background to the complaint is well known to both parties so I won’t repeat it in detail here. In summary, in December 2023 Miss S fell victim to a job... (9 pages)View decision -
Decision Reference DRN-4951365
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4951365 The complaint Ms C is unhappy Revolut Ltd didn’t refund a payment she sent as part of a scam. What happened In February 2024 Ms C received a call from someone pretending to be from His Majesty's Revenue and Customs (HMRC) on a mobile number she didn’t recognise. The sca... (4 pages)View decision -
Decision Reference DRN-5128022
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5128022 The complaint Mr G complains that Revolut Ltd hasn’t reimbursed payments made in relation to a scam. What happened Mr G has referred his complaint to our service via a professional representative, but for clarity I’ll reference Mr G in relation to points made by him and on h... (3 pages)View decision -
Decision Reference DRN-5149444
2 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5149444 Complaint T, a limited company, complains that Revolut Ltd didn’t refund its losses after it fell victim to a scam. This complaint has been brought by T’s directors, Mr and Mrs H. For the sake of readability, I’ve generally referred to Mr and Mrs H in the text of the decisio... (5 pages)View decision -
Decision Reference DRN-5371758
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5371758 The complaint Mr S complains, via a representative, that Revolut Ltd (“Revolut”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr S fell victim... (3 pages)View decision -
Decision Reference DRN-4797317
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4797317 The complaint Mr W is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr W says ... (4 pages)View decision -
Decision Reference DRN-5492729
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5492729 The complaint Miss O complains Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties... (3 pages)View decision -
Decision Reference DRN-5228270
2 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5228270 The complaint Ms L complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to a cryptocurrency scam. What happened Ms L saw an advert for investing in cryptocurrency on social media which piqued her interest as it explained t... (3 pages)View decision
