We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5210671
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210671 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam and would like it to refund the money he has lost. What happened Mr M came across an advert online for investing in cr... (3 pages)View decision -
Decision Reference DRN-5404831
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5404831 The complaint Mr Y complains that Revolut Ltd didn’t give him sufficient notice of the change to its US Banking partner. As a result he had to arrange for a payment of his share dividend from a company (C) to be made by wire transfer, incurring extra costs. What happened On ... (2 pages)View decision -
Decision Reference DRN-5432817
2 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5432817 The complaint Mr S complains that Revolut Ltd (Revolut) keep allowing him to open a current account, which enables him to gamble. He would like them to stop him from opening accounts, refund the money he has gambled since he made them aware he had a problem, and pay compensa... (3 pages)View decision -
Decision Reference DRN-5528681
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5528681 The complaint M H is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a cryptocurrency mining scam. He says this particular opportunity was shared on a trusted Instagram account he’d been... (5 pages)View decision -
Decision Reference DRN-5420682
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5420682 The complaint Nr N complains Revolut Ltd (“Revolut”) won’t reimburse money he lost when he fell victim to a scam. What happened Nr N paid over £100,000 over multiple transaction between 4 May 2023 and 26 May 2023, to what he was led to believe was an employment opportunity ... (2 pages)View decision -
Decision Reference DRN-5350117
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350117 The complaint Mrs J complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In late 2023, Mrs J was looking for help after falling victim to a loan scam. She came across an advert for a recovery company who claimed to be a... (4 pages)View decision -
Decision Reference DRN-5527063
1 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5527063 The complaint Mr V complains that Revolut Ltd has declined to reimburse payments he made as part of an investment scam. What happened As the facts are well known to both parties and not in dispute, I’ll summarise them briefly. Mr V found an investment opportunity on social m... (10 pages)View decision -
Decision Reference DRN-5284063
1 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5284063 The complaint Mr U complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (4 pages)View decision -
Decision Reference DRN-5518522
1 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5518522 The complaint Mr B complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr B fell victim to a cryptocurrency investment scam. He was looking for investment opportunities and came across an advert online which appeared to be endorsed by a well- know... (8 pages)View decision -
Decision Reference DRN-5092872
1 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5092872 The complaint Ms P complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. Ms P is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key ev... (7 pages)View decision
