We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5305229
29 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5305229 The complaint Miss A complains that Revolut Limited (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened Miss A says that she was abroad and needed funds so was looking at online jobs. In September 2023 she received a message from a r... (12 pages)View decision -
Decision Reference DRN-5228271
29 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5228271 The complaint Mr W is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr W fell victim to a cruel scam. It started when he met someone on a dating website and then wanted to meet them in person. He was told... (9 pages)View decision -
Decision Reference DRN-5141774
29 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5141774 The complaint Mr C is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. What happened The background to the complaint is well-known to both parties so I won’t go into detail here. In short, in January 2024 Mr C fell victim to an emp... (3 pages)View decision -
Decision Reference DRN-5316427
29 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5316427 The complaint Mr F complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. Mr F says that in 2023 he was looking online for investment opportu... (6 pages)View decision -
Decision Reference DRN-5505936
28 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5505936 Complaint Mr M is unhappy that Revolut Ltd didn’t reimburse him after he reported falling victim to a scam. Background Mr M saw an advert on social media promoting an investment opportunity. He remembers it appearing professional and said it featured a well-known and trusted... (8 pages)View decision -
Decision Reference DRN-5088364
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5088364 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. Mr C is being represented by a claims management company but, for ease, I’ll only refer to Mr C. What happened The detailed background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-5061724
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5061724 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but, for ease, I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both pa... (4 pages)View decision -
Decision Reference DRN-5051144
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5051144 The complaint Mr M complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr M said his close friend of many years told him about the success he’d had investing with a cryptocurrency specialist investment company, he a... (4 pages)View decision -
Decision Reference DRN-5124531
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5124531 The complaint Mr R complains that Revolut Ltd won’t refund money he lost to a scam. Mr R is represented by C. For ease I have referred to comments made by C as though made by Mr R. What happened Between February and April 2023 Mr R made nine card payments totalling £15,355... (2 pages)View decision -
Decision Reference DRN-5047989
26 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5047989 THE COMPLAINT Dr C holds/held an account with Revolut Ltd (“Revolut”). Dr C’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Dr C is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer... (5 pages)View decision
