We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-4944671
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4944671 The complaint Mr O complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened In June 2024, Mr O discovered 12 transactions had debited his Revolut account totalling £120.43. He says he didn’t make these transaction... (2 pages)View decision -
Decision Reference DRN-4883652
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4883652 The complaint Mr N is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr N fell victim to a cruel investment scam. In June 2023, he was befriended on social media by so... (4 pages)View decision -
Decision Reference DRN-4928608
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4928608 The complaint Mrs C complains that Revolut Ltd (“Revolut”) failed to refund money that Mrs C lost as part of a scam. What happened Mrs C saw an advert for a company that purported to be a crypto trading firm who I will call B. B was endorsed by a deep fake video of a famous ... (3 pages)View decision -
Decision Reference DRN-4965227
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4965227 The complaint Mr G complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr G throughout this decision. What happened The background to this complain... (2 pages)View decision -
Decision Reference DRN-5139054
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5139054 The complaint Mrs A is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Mrs A is being represented by a claims management company but, for ease, I’ll only refer to Mrs A. What happened The detailed background to this complaint is well known t... (3 pages)View decision -
Decision Reference DRN-5246981
20 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5246981 THE COMPLAINT Mr B holds/held an account with Revolut Ltd (“Revolut”). Mr B’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (8 pages)View decision -
Decision Reference DRN-5226355
19 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5226355 THE COMPLAINT Mr J holds/held an account with Revolut Ltd. Mr J’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr J is represented by Refundee in this matter. However, where appropriate, I will refer to Mr J solely in this deci... (10 pages)View decision -
Decision Reference DRN-4968622
17 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4968622 The complaint Mr J complains Revolut Ltd didn’t do enough when he fell victim to a safe account scam. What happened Mr J has an account with Revolut which he opened in September 2022. Mr J says he was called by someone claiming to be from Revolut on 5 May 2023. He says the p... (3 pages)View decision -
Decision Reference DRN-5014427
17 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5014427 The complaint Miss M has complained about Revolut Ltd not refunding several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Miss M fell victim to a... (5 pages)View decision -
Decision Reference DRN-5493657
17 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5493657 The complaint Mr O complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam. What happened Mr O was contacted on a mobile messaging service by someone saying they had a job offer for him. Mr O was told this job was to do with providing onli... (4 pages)View decision
