We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5472922
10 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5472922 The complaint Miss S complains Revolut Ltd won’t refund the money she lost to a scam. What happened I issued my provisional decision on this complaint on 26 March 2025. I wanted to give both sides a chance to provide any further evidence and arguments before I issued my fin... (6 pages)View decision -
Decision Reference DRN-4738574
9 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4738574 The complaint Mr B is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In 2022 Mr B received a newsletter via email with financial advice, purportedly endorsed by a well-known consumer rights commentator. It provided a link to a cryptocurrency ... (11 pages)View decision -
Decision Reference DRN-5166789
9 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5166789 The complaint Mr B holds/held an account with Revolut Ltd (“Revolut”). Mr B’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (4 pages)View decision -
Decision Reference DRN-5187855
9 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5187855 The complaint Ms N is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms N fell victim to a cruel cryptocurrency recovery scam. As I understand it, she’d previously tried to buy cryptocurrency in 2020 but ... (4 pages)View decision -
Decision Reference DRN-5379450
9 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5379450 The complaint Mr D complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened In September 2022, Mr D fell victim to an investment scam after seeing an opportunity advertised on a popular video streaming ... (4 pages)View decision -
Decision Reference DRN-4721556
9 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4721556 The complaint Mr B complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened On 6 December 2023, three transactions totalling £810.38 debited Mr B’s account to an online payment processing company. When Mr B discov... (3 pages)View decision -
Decision Reference DRN-4938033
9 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4938033 The complaint Ms N complains Revolut Ltd didn’t do enough to protect her when she lost money to an investment scam, and subsequently a recovery scam. In bringing this complaint Ms N is being represented by a claims management company, I’ll refer to as “R”. What happened Ms... (8 pages)View decision -
Decision Reference DRN-5180449
9 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5180449 The complaint Mr H complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In 2023, Mr H saw an advertisement for an investment on a social media site, for a company I’ll refer to as M. The investment involved trad... (5 pages)View decision -
Decision Reference DRN-5448879
8 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5448879 The complaint Mr B complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to two scams in quick succession. What happened Mr B said he saw an advert for a cryptocurrency investment opportunity on social media, he clicked it and filled in an en... (6 pages)View decision -
Decision Reference DRN-4999642
8 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4999642 The complaint Mr W complained Revolut Ltd didn’t do enough to protect him when he lost money to an impersonation scam. In bringing this complaint Mr W has been supported by a professional representative, but for ease I’ll only refer to Mr W in this decision. What happened ... (7 pages)View decision
