We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-4971998
3 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4971998 The complaint Miss C complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Miss C fell victim to an investment scam, after being told about the opportunity by someone she met on an online dating platform. This person built up a... (7 pages)View decision -
Decision Reference DRN-4896018
3 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4896018 The complaint Miss M complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Miss M was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss M had been applying for jobs online, so t... (3 pages)View decision -
Decision Reference DRN-5094180
3 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5094180 The complaint Mr I complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. Mr I is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key... (14 pages)View decision -
Decision Reference DRN-5169945
2 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5169945 The complaint Mr L complains that he received an email from Revolut Ltd which he says led him to believe Revolut were closing his account. Mr L says this caused him upset. What happened Mr L has an account with Revolut. On 30 August 2024, Mr L received an email from Revolu... (2 pages)View decision -
Decision Reference DRN-4998965
2 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4998965 The complaint Mr C complains that Revolut Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (‘APP’) scam. Mr C brings his complaint with the assistance of representation, but for readability, in what follows I will refer solely to Mr ... (8 pages)View decision -
Decision Reference DRN-5315551
2 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5315551 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts about what happen... (3 pages)View decision -
Decision Reference DRN-4995872
2 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4995872 The complaint Mr S complains that Revolut Ltd hasn’t reimbursed the money he lost to a scam. What happened Mr S has fallen victim to a cryptocurrency investment scam. He was introduced to a company I’ll refer to as ‘X’ by a friend, who had seen some initial success in tradin... (8 pages)View decision -
Decision Reference DRN-5198216
2 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5198216 The complaint Mrs B complains that Revolut Limited (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Mrs B says that a friend of hers introduced her to a job opportunity with a company I’ll call J. The job involved completing review t... (4 pages)View decision -
Decision Reference DRN-4870033
2 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4870033 The complaint Mr R complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Between August and September 2023, Mr R lost just over £10,000 to an investment scam over the course of three payments. Our investigator did... (2 pages)View decision -
Decision Reference DRN-5347213
2 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5347213 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In September 2023, Mr S saw an advertisement online for a cryptocurrency investment with a company I’ll refer to as C. Mr S registered his... (4 pages)View decision
