We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-4954392
1 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4954392 The complaint Ms S is unhappy Revolut won’t refund money she lost as the result of a scam. What happened Mrs S had an account with Revolut, which she opened in August 2023. Over the next three months, Mrs S made payments to a crypto currency exchange using her Revolut debit ... (4 pages)View decision -
Decision Reference DRN-5322909
1 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5322909 The complaint Mr V holds/held an account with Revolut Ltd (“Revolut”). Mr V’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr V is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr V s... (5 pages)View decision -
Decision Reference DRN-5008340
1 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5008340 The complaint Mrs T complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. Mrs T is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (14 pages)View decision -
Decision Reference DRN-4412835
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4412835 Complaint Miss B is unhappy that Revolut Ltd didn’t refund her losses when she told it she’d fallen victim to an investment scam. Background In early 2019, Miss B was contacted by someone claiming to represent an investment firm. She was told they offered the opportunity to ... (3 pages)View decision -
Decision Reference DRN-4863548
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4863548 Complaint Mr R is unhappy that Revolut Ltd didn't refund him after he told it he'd fallen victim to a scam. Background Mr R was contacted on a messaging platform about a job opportunity. He was told that he'd need to complete tasks on a platform maintained by ... (2 pages)View decision -
Decision Reference DRN-5097744
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5097744 Complaint Ms S is unhappy that Revolut Ltd didn’t refund her losses after she told it she’d fallen victim to an investment scam. Background In late 2023, Ms S came across an advertisement on a social media platform promoting the services of an investment company. Interested... (7 pages)View decision -
Decision Reference DRN-5136747
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5136747 The complaint Mrs K complains Revolut Ltd didn’t do enough to protect her when she fell victim to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events ! $ * In July 2023 Mrs K was tricked into ... (5 pages)View decision -
Decision Reference DRN-5446169
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5446169 The complaint Mrs W complains that Revolut Ltd didn’t do enough when she fell victim to a cryptocurrency investment scam. What happened In June 2023, Mrs W got involved in a cryptocurrency trading scam. She invested her husband’s funds, with his consent, via Binance. Mrs W s... (3 pages)View decision -
Decision Reference DRN-5044967
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5044967 The complaint Miss T complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision -
Decision Reference DRN-5445924
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5445924 The complaint Mr S is unhappy that Revolut Ltd won’t refund payments he made as part of a scam. What happened Mr S was a victim of a romance-led investment scam, involving the following transactions to and from his Revolut account, which he opened in 2021: Payment number Dat... (8 pages)View decision
