We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5367606
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367606 The complaint Mrs K has complained that Revolut Ltd (“Revolut”) hasn’t refunded her for a debit card purchase that was made to a fraudster. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise ... (3 pages)View decision -
Decision Reference DRN-5175952
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5175952 The complaint Mr O is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam, and didn’t reimburse him for the payments he made to the scam after he reported it. What happened Both parties are familiar with the circumstances of the scam s... (4 pages)View decision -
Decision Reference DRN-5110612
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5110612 The complaint Mrs T complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs T said the following transactions were made as a result of a cryptocurrency investment scam. Payment Date Type of transaction Amount 1 2 February 2023 Debit card payment ... (9 pages)View decision -
Decision Reference DRN-5027605
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027605 The complaint Ms K is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms K is being represented by a claims management company but, for ease of reference, I’ll only refer to Ms K here. What happened The detailed background to this complaint ... (9 pages)View decision -
Decision Reference DRN-5117096
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5117096 The complaint Mr C complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr C said he invested funds into what he thought was a legitimate AI based cryptocurrency investment opportunity. He said he researched the supp... (2 pages)View decision -
Decision Reference DRN-5435006
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5435006 The complaint Mr S holds/held an account with Revolut Ltd (“Revolut”) Mr S’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr S is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr S so... (7 pages)View decision -
Decision Reference DRN-5435028
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5435028 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. Mr B is being represented by a claims management company but for ease of reading I’ll only refer to Mr B. What happened In early May 2023 Mr B was contacted via a message by a third... (10 pages)View decision -
Decision Reference DRN-4399110
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4399110 The complaint Miss L complains that Revolut Ltd won’t refund several payments she says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (10 pages)View decision -
Decision Reference DRN-5302362
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5302362 The complaint Ms P complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Ms P is being represented by solicitors in her complaint. What happened In June 2023, Ms P was contacted on a popular instant messaging service by an indiv... (5 pages)View decision -
Decision Reference DRN-5379418
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5379418 The complaint Mr D complains Revolut Ltd (“Revolut”) has declined to offer him a refund after he fell victim to an investment scam. What happened I issued a provisional decision in March 2025 to explain why I thought Mr D’s complaint should be partially upheld and I said I’d... (9 pages)View decision
