We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5071281
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5071281 Complaint Mr F is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In October 2023, Mr F was contacted on social media by someone offering him an investment opportunity. The individual had many mutual contacts on the pl... (8 pages)View decision -
Decision Reference DRN-5426326
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5426326 The complaint Mr A complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (4 pages)View decision -
Decision Reference DRN-5434691
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434691 The complaint Mr K is unhappy that Revolut Ltd won’t reimburse payments that he says he didn’t authorise. What happened Mr K was in a relationship with someone (“D”). I understand that during that relationship, as a result of duress and coercive control, D had access to Mr ... (3 pages)View decision -
Decision Reference DRN-5434720
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434720 The complaint Mr H was/is a customer of Revolut Ltd (“Revolut”). Mr H’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr H was represented by Refundee in this matter. What happened On 8 March 2025, I issued a provisional decision... (6 pages)View decision -
Decision Reference DRN-5256669
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5256669 The complaint Mr A complains about Revolut Ltd. He says that Revolut didn’t do enough when he fell victim to a scam and would like Revolut to refund him the money he has lost. What happened Mr A unfortunately fell victim to a task-based job scam where he would be required ... (3 pages)View decision -
Decision Reference DRN-5432915
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5432915 The complaint Mr R complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened In March 2023, Mr R saw an investment advertised online on two separate platforms. Mr R says a friend also recommended the investment. I’ll refer ... (5 pages)View decision -
Decision Reference DRN-5434268
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434268 The complaint Mrs G complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs G has an account with Revolut and an account with another business who I’ll refer to as “S” throughout the rest of this decision. Mrs G says she wa... (2 pages)View decision -
Decision Reference DRN-5434527
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5434527 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In early 2023, Mr B saw a pop-up advertisement for cryptocurrency trading, while on a social media site. Mr B provided his contact inform... (9 pages)View decision -
Decision Reference DRN-5098047
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5098047 The complaint Mr L complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5013493
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5013493 The complaint Mrs I complains that Revolut Ltd didn’t do enough to protect her from a scam, and that it hasn’t refunded her after she reported what had happened. What happened Mrs I had been searching for jobs online in June 2023 and had registered her details on some websit... (9 pages)View decision
