We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
-
Decision Reference DRN-6222231
28 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6222231 The complaint Mrs T is complaining about Wise Payments Limited because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs T fell victim to a scam after she was introduced to a fake investment scheme by a colleague. Between December 2023 and F... (3 pages)View decision -
Decision Reference DRN-6254383
28 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6254383 The complaint and what happened Mr H, via a representative, complains that Wise Payments Limited trading as Wise didn’t do enough to protect him when he fell victim to an investment scam in 2021, and a recovery scam in 2022. Our investigator didn’t uphold the complaint. Whil... (2 pages)View decision -
Decision Reference DRN-6321277
28 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6321277 The complaint Mr A complains that Wise Payments Limited (Wise) didn’t do enough to help him when he became a victim of a car purchase scam and wants them to provide a refund of his loss. What happened The detailed background to this complaint is well known to both parties. ... (7 pages)View decision -
Decision Reference DRN-6303866
27 Apr 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6303866 The complaint Mr S complains that Wise Payments Limited closed his personal profile, with the effect that his account was closed. What happened Mr S had personal and business accounts with Wise. Initially, his business account was run through a company which I’ll call “H” an... (2 pages)View decision -
Decision Reference DRN-6236499
23 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6236499 The complaint Mrs B complains that Wise Payments Limited won’t refund the money she lost when she was the victim of a scam. What happened In February 2024, Mrs B came across an advert for a job online. And as she was interested in earning some additional income, she contact... (3 pages)View decision -
Decision Reference DRN-6295627
17 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6295627 The complaint and what happened Mr S, via a representative, complains that Wise Payments Limited, trading as Wise, didn’t do enough to protect him when he fell victim to an investment scam. He made payments from his Wise account of over £100,000 between September and Decembe... (5 pages)View decision -
Decision Reference DRN-6280582
16 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6280582 The complaint Mr J complains that Wise Payments Limited will not reimburse the funds he lost when he fell victim to a scam. What happened The background to this complaint is well known to both parties so I will not repeat it in detail here. On 21 November 2025 Mr J made sev... (2 pages)View decision -
Decision Reference DRN-6007519
15 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6007519 The complaint Mr H complains that Wise Payments Limited trading as Wise (“Wise”) hasn’t refunded him the money he lost, after he fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to all parties, so I won’t r... (3 pages)View decision -
Decision Reference DRN-6289094
15 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6289094 The complaint Ms S complains Wise Payments Limited won’t reimburse money she lost when she fell victim to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Ms S said she was contacted by an i... (3 pages)View decision -
Decision Reference DRN-6177136
15 Apr 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6177136 The complaint Mr I complains that Wise Payments Limited, trading as Wise, won’t refund a payment he’s made as part of a scam. What happened Mr I fell victim to a job scam, where he believed he was working for a legitimate business, which I’ll call E. As part of the job scam ... (4 pages)View decision
1 of 118
Next