We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-4782990
22 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4782990 The complaint Ms R is complaining that Wise Payments Limited didn’t do enough to prevent her from falling victim to an investment scam. The complaint is brought on her behalf by a professional representative. What happened In May 2022 Ms R fell victim to an investment scam.... (6 pages)View decision -
Decision Reference DRN-5629656
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5629656 The complaint Miss W complains that Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened Miss W complains that from 6 March 2024 she sent several payments to what turned out to be a scam. Miss W says that she was sending money to what... (3 pages)View decision -
Decision Reference DRN-5682735
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5682735 The complaint Mr H complains Wise Payments Limited won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both ... (3 pages)View decision -
Decision Reference DRN-5629705
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5629705 The complaint Mrs A complains that Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened Mrs A complains that on the 8 March 2024 and 9 March 2024 she sent two payments of £2,350 and £1,500 to what turned out to be a scam. Mrs A says t... (3 pages)View decision -
Decision Reference DRN-5071689
18 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5071689 The complaint Mrs H complains that Wise Payments Limited have failed to refund £15,270 she says she lost to a crypto investment scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored t... (3 pages)View decision -
Decision Reference DRN-5424307
18 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5424307 The complaint Mr K complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost to an investment scam. What happened The background is known to both parties. I won’t repeat all the details here. In summary, Mr K says that, in October 2023, he saw an advert ab... (2 pages)View decision -
Decision Reference DRN-5292912
17 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5292912 The complaint and background Mr H complains that Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to an investment scam in October 2023, resulting in the loss of over £11,000 from his Wise account. Our investigator didn’t uphold the complain... (2 pages)View decision -
Decision Reference DRN-5501745
17 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5501745 The complaint Mr L complains that Wise Payments Limited (Wise) didn’t do enough to protect him from the financial harm caused by a task-related cryptocurrency scam. Mr L has been represented by a claims management company throughout his complaint. I have referred to them as... (3 pages)View decision -
Decision Reference DRN-5660459
16 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5660459 The complaint T complains Wise Payments Limited trading as “Wise”, refuses to refund it for unauthorised transactions on its account. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, this complaint has... (2 pages)View decision -
Decision Reference DRN-5228295
16 Jul 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5228295 The complaint J complains that Wise Payments Limited (‘Wise’) won’t reimburse him for payments he made to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. J w... (4 pages)View decision
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