We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5121730
3 Jun 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5121730 The complaint Miss V complains that Wise Payments Limited (“Wise”) won’t refund the money she lost as a result of a scam. Miss V has been represented in her complaint by a firm of solicitors. What happened The background to this complaint is well known to both parties, so I’... (3 pages)View decision -
Decision Reference DRN-5367608
2 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5367608 The complaint and background Mr A complains that Wise Payments Limited (“Wise”) won’t reimburse the money he lost to an investment scam. Our investigator didn’t uphold the complaint. He didn’t think that the payments should have raised concerns given their value and frequenc... (2 pages)View decision -
Decision Reference DRN-5594850
30 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5594850 The complaint Mr S complains that Wise Payments Limited (“Wise”) failed to reclaim payments he made using his debit card. What happened Mr S booked flights through a booking agent I’ll refer to as “A”. When A arranged the flights, they sourced both inbound and outbound flig... (4 pages)View decision -
Decision Reference DRN-5211926
30 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5211926 The complaint Mr W complains about the way Wise Payments Limited handled a chargeback claim. He thinks Wise should have taken the matter to arbitration. What happened Mr W placed an order with a merchant, which I’ll call “D”, for replacement doors in his home. The order incl... (2 pages)View decision -
Decision Reference DRN-5173025
30 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5173025 The complaint Mr Q is unhappy Wise Payments Limited (“Wise”) won’t reimburse him for the money he lost when he fell victim to a scam. Mr Q has brought his complaint via a representative. What happened The details and facts of this case are well-known to both parties, so I do... (2 pages)View decision -
Decision Reference DRN-5591881
29 May 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5591881 The complaint Mrs S complains that Wise Payments Limited (‘Wise’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S says that she saw a celebrity endorsed advert on social media about an investment opportunity. She clicked a link and shor... (7 pages)View decision -
Decision Reference DRN-5588105
28 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5588105 The complaint Mr M has complained about Wise Payments Limited not refunding several payments he says he made and lost to an authorised push payment (APP) investment and recovery scam. What happened The background to this complaint is well known to both parties, so I won’t re... (5 pages)View decision -
Decision Reference DRN-5586869
28 May 2025 Lendwise Ltd UpheldConsumer CreditDRN-5586869 The complaint Miss P complains Lendwise Ltd brought about an unaffordable loan for her, and didn’t provide forbearance when she made it aware of financial difficulties. What happened Lendwise arranged a loan for Miss P in August 2020 through its peer to peer (P2P) lending pl... (6 pages)View decision -
Decision Reference DRN-4786950
27 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4786950 The complaint Mrs A complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is wel... (3 pages)View decision -
Decision Reference DRN-5586176
27 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5586176 The complaint G complain Wise Payments Limited (“Wise”) closed their account unfairly and with immediate effect, after conducting a review. And it’s failed to provide proper justification for doing so. G say Wise’s actions have caused them business disruption, and to put thi... (5 pages)View decision
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