We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5695681
16 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5695681 The complaint Miss C complains Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bo... (3 pages)View decision -
Decision Reference DRN-5209423
16 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5209423 The complaint Miss C complains Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bo... (3 pages)View decision -
Decision Reference DRN-5637305
15 Jul 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5637305 The complaint Mrs C complains that Wise Payments Limited didn’t do enough to prevent her losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In Novem... (3 pages)View decision -
Decision Reference DRN-4986905
14 Jul 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-4986905 The complaint Mr S complains that Wise Payments Limited didn’t reimburse a payment he made following a scam. What happened In December 2023, Mr S opened an account with Wise. He paid £7,000 into the account which he then paid to a third party who I’ll call ‘G’. But Mr S the... (3 pages)View decision -
Decision Reference DRN-5691336
14 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5691336 The complaint Mr K complains that Wise Payments Limited (‘Wise’) won’t reimburse him after he fell victim to a scam. What happened I’ll briefly set out the circumstances of the complaint, as explained by Mr K’s representative. Mr K says he saw an article online about invest... (9 pages)View decision -
Decision Reference DRN-5002218
10 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5002218 The complaint Mrs D complains that Wise Payments Limited (Wise) didn’t do enough to protect her from the financial harm caused by an investment scam. Mrs D has been represented by a claims management company throughout her complaint. I have referred to them as Mrs D’s repre... (5 pages)View decision -
Decision Reference DRN-5180424
10 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5180424 The complaint Mrs J complains that Wise Payments Limited won’t refund money she lost when she was a victim of a scam. Mrs J is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to s... (4 pages)View decision -
Decision Reference DRN-5213444
10 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5213444 The complaint Miss R is unhappy that Wise Payments Limited (“Wise”) will not refund her money that she lost, after she fell victim to an Authorised Push Payment (APP) scam. Miss R brought her complaint to this service through a representative. For ease of reading, I will re... (3 pages)View decision -
Decision Reference DRN-5166488
9 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5166488 The complaint Mrs I complains that Wise Payments Limited (“Wise”) won’t refund money she lost when she fell victim to a scam. Mrs I is being represented by solicitors in this complaint. What happened The full details of this complaint are well known to the parties and have... (3 pages)View decision -
Decision Reference DRN-5129023
8 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5129023 The complaint Mr M has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In 2022, Mr M entered into a cryptocurrency investment scheme after responding to an advert. Unfortunately, this turned out to be a scam.... (2 pages)View decision
