We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-6203393
14 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6203393 The complaint Mr D has complained about Wise Payments Limited’s (“Wise”) handling of two balance deposits. What happened On 13 September 2025, Mr D set up a 370 US Dollar balance deposit. The balance deposit was set up so that it would be funded by Euros and Wise would then ... (4 pages)View decision -
Decision Reference DRN-6161865
9 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6161865 The complaint S, a limited company, complains about the length of time it took Wise Payments Limited to complete checks on its account, as well as the documents it was asked to provide. It also complains that its account was restricted while the checks were being carried out... (4 pages)View decision -
Decision Reference DRN-6263988
8 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6263988 The complaint Mr R is unhappy that Wise Payments Limited, trading as Wise, didn’t do enough to protect him from an investment scam. He would like Wise to refund the payment he made that was lost to the scam. What happened Mr R contacted what he thought was a legitimate inve... (3 pages)View decision -
Decision Reference DRN-6254917
2 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6254917 The complaint Mr A complains that Wise Payments Limited trading as Wise will not refund him after he was the victim of an investment scam. What happened The circumstances surrounding Mr A’s complaint are well known to the parties, so I will not repeat them in detail here. In... (4 pages)View decision -
Decision Reference DRN-5907419
1 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5907419 The complaint Mr A complains that Wise Payments Limited won’t reimburse him after he made payments to purchase a gaming account, that he now considers was a scam. What happened Mr A has explained that he was speaking to an individual, who I’ll refer to as Mr B, on an instant... (3 pages)View decision -
Decision Reference DRN-5795508
1 Apr 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5795508 The complaint M, a limited company, complains that Wise Payments Limited (“Wise”) won’t refund the money it lost to a scam. The complaint has been brought by M’s director (I’ll refer to as “Miss N”) and through a representative. For simplicity, I’ll generally refer to M and... (3 pages)View decision -
Decision Reference DRN-6236075
31 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6236075 The complaint Ms R complains Wise Payments Limited (“Wise”) hasn’t refunded funds she lost as the result of a scam and could have done more to recover her losses. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key... (3 pages)View decision -
Decision Reference DRN-6196864
31 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6196864 The complaint Mr S complains that Wise Payments Limited won’t refund a payment made as a result of a scam. What happened Mr S was the victim of a scam, where he was tricked into sharing details and taking steps in his Wise app under the guise he’d receive money for tutoring ... (2 pages)View decision -
Decision Reference DRN-6189235
31 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6189235 Complaint Mr B is unhappy that Wise Payments Limited (trading as Wise) didn’t reimburse him after he reported falling victim to a scam. Background The background to this case is well known to the parties, so I don’t intend to set it out in full here. What follows is a brief... (2 pages)View decision -
Decision Reference DRN-6175263
31 Mar 2026 Hubwise Securities Limited Not upheldInvestmentsDRN-6175263 The complaint Mr W has complained that Hubwise Securities Limited (‘Hubwise’) didn’t carry out a trade instruction. He would like to be reimbursed for the investment losses he has incurred. Mr W is represented in bringing his complaint by his financial adviser. What happen... (4 pages)View decision