We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5192033
27 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5192033 The complaint Mr J complains about Wise Payments Limited. Mr J says that Wise didn’t do enough to protect him when he became the victim of a scam and would like Wise to refund the money that he lost. What happened The facts of this case are well known to both parties, so I w... (4 pages)View decision -
Decision Reference DRN-4990085
21 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4990085 The complaint Mr J complains that Wise Payments Limited (‘Wise’) won’t refund money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat what happened in detail. In summary, Mr J fell victim to a romance s... (3 pages)View decision -
Decision Reference DRN-5325125
21 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5325125 The complaint Mr N is unhappy that Wise Payments Limited won’t refund payments he made as a result of a scam. What happened In March 2023, Mr N was a victim of a job scam which involved several payments over two days to crypto exchanges from his Wise account. In summary, Mr ... (2 pages)View decision -
Decision Reference DRN-5484742
19 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5484742 The complaint Miss M complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to a job scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Miss M throughout this decision. What happened The background to this com... (3 pages)View decision -
Decision Reference DRN-5531729
19 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5531729 The complaint Ms T has complained Wise Payments Limited misrepresented the status of her personal account and was unable to provide clear data about credits and debits made. She disputed there was ever a debt on the account when her account was closed. What happened Ms T hel... (2 pages)View decision -
Decision Reference DRN-5184212
19 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5184212 The complaint Mr M complains that Wise Payments Limited trading as Wise didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events... (3 pages)View decision -
Decision Reference DRN-5022735
12 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5022735 The complaint Ms S complains that Wise Payments Limited won’t refund money she lost as part of an investment scam. Ms S is professionally represented, however, to keep things simple, I’ll refer to Ms S throughout my decision. What happened The background to this complaint is... (4 pages)View decision -
Decision Reference DRN-5135349
9 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5135349 The complaint Mr P complains that Wise Payments Limited won’t refund the money he lost in an investment scam. What happened The background to this complaint is well-known to both parties, so I have summarised what I consider to be the main points. Mr P saw advertisements f... (4 pages)View decision -
Decision Reference DRN-5497058
9 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5497058 The complaint Miss T complains Wise Payments Limited won’t reimburse her £14,000 that she lost when she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to the complaint is well known to both parties, so I won’t repeat it all in detail he... (3 pages)View decision -
Decision Reference DRN-5361262
8 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5361262 The complaint X complains Wise Payments Limited closed his account without reason and have retained the account balance. X is represented on this complaint, but I will refer to X directly throughout. What happened The detailed background to this complaint is well known to ... (3 pages)View decision
