We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-6014292
11 Feb 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6014292 The complaint Ms M is being represented by a claims manager. She’s complaining about Wise Payments Limited because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms M fell victim to a cruel investment scam. After responding to an advert on so... (4 pages)View decision -
Decision Reference DRN-6092445
10 Feb 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6092445 The complaint Mr D has complained that Wise Payments Limited trading as Wise (“Wise”) will not refund the money he lost as the result of a scam. What happened Both parties are familiar with the details of the scam, so I will provide only a summary here. Mr D was contacted v... (3 pages)View decision -
Decision Reference DRN-6134145
10 Feb 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6134145 The complaint Mr W complains that Wise Payments Limited didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Wise card. What happened On 30 December 2024 Mr W purchased a number of items from an online marketplace.... (3 pages)View decision -
Decision Reference DRN-5947487
9 Feb 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5947487 The complaint Mr A has complained that Wise Payments Limited (Wise) won’t refund money he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my deci... (3 pages)View decision -
Decision Reference DRN-6137732
9 Feb 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6137732 The complaint Mr R has complained that Wise Payments Limited won’t refund money he lost to an investment scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my... (3 pages)View decision -
Decision Reference DRN-6091677
6 Feb 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6091677 The complaint Mr C complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5867800
6 Feb 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5867800 The complaint Mr F complains that Wise Payments Limited trading as Wise unfairly refuses to refund him money he lost in a holiday rental scam. What happened The circumstances surrounding this complaint are well known to both parties, so I won’t repeat them in detail here. In... (3 pages)View decision -
Decision Reference DRN-5749458
5 Feb 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5749458 The complaint Mr A complains that Wise Payments Limited failed to protect him from financial loss when he fell victim to an investment scam. In bringing this complaint Mr A is supported by a professional representative I’ll refer to as ‘R’. What happened The background to th... (4 pages)View decision -
Decision Reference DRN-6130712
4 Feb 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6130712 The complaint Mr N complains that Wise Payments Limited (Wise) won’t refund the money he lost to an investment scam. Mr N is represented, and I’ll refer to him as it’s his complaint. What happened The detailed background to this complaint is well known to both parties. So, ... (9 pages)View decision -
Decision Reference DRN-5950833
4 Feb 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5950833 The complaint Mr B is unhappy that Wise Payments Limited refused to refund him for transactions he says he didn’t authorise. What happened Mr B contacted Wise in November 2024 to report six transactions he said he didn’t authorise. The transactions totalled around £12,000 a... (4 pages)View decision