We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 822 results
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Decision Reference DRN-4822938
18 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4822938 The complaint Mr D complains that Wise Payments Limited didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Between 11 May 2023 and 2 November 2023, Mr D says he made payments to a scam with a company I’ll refer to as ‘C’. T... (2 pages)View decision -
Decision Reference DRN-5090416
17 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5090416 The complaint Ms W complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund her the amount she lost as the result of a scam. Ms W is being represented by a third party. To keep things simple, I will refer to Ms W throughout my decision. What happened... (3 pages)View decision -
Decision Reference DRN-5190718
17 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190718 The complaint Miss R complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-4990490
16 Dec 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4990490 The complaint Mr K is unhappy that Wise Payments Limited will not refund £3,754.14 he lost as the result of a scam. Mr K has brought his complaint to this service through a representative. For ease I will refer solely to Mr K in this decision. What happened As both parties... (4 pages)View decision -
Decision Reference DRN-4910155
13 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4910155 The complaint Ms D has complained that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Both sides are most familiar with the case, so I’ll summarise things more briefly. In late 2023, Ms D fell victim to a cruel job scam. S... (2 pages)View decision -
Decision Reference DRN-4961689
12 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4961689 The complaint Mr T complains that Wise Payments Limited (“Wise”) won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr T is being represented by solicitors in this complaint. What happened The details of this complaint are well known to bot... (2 pages)View decision -
Decision Reference DRN-5122866
11 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5122866 The complaint Miss H complains that Wise Payments Limited hasn’t protected her from losing money to fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, in October and November 2023 payment... (2 pages)View decision -
Decision Reference DRN-5152985
9 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5152985 The complaint B complain Wise Payments Limited (“Wise”) closed their account without notice nor explanation. B say Wise’s actions have caused them substantive financial loss, reputational damage, and inconvenience. What happened This decision only deals with Wise closing B’s... (3 pages)View decision -
Decision Reference DRN-5150518
9 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5150518 The complaint Ms T complains Wise Payments Limited (“Wise”) closed her account without notice nor explanation. Ms T says Wise’s actions have caused her substantive financial loss, distress, and inconvenience. What happened This decision only deals with Wise closing Ms T’s pe... (3 pages)View decision -
Decision Reference DRN-5101002
6 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5101002 The complaint Mr F complains Wise Payments Limited (“Wise”) failed to refund him a payment after he’d raised a chargeback with it, despite the seller saying it had been successfully raised and the payment refunded. What happened The details of this complaint are well known b... (3 pages)View decision
