We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5873978
14 Oct 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5873978 The complaint Mr S has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In late 2022, Mr S was going to make a payment to an overseas investment firm he’d used successfully before. He was dealing with the firm... (4 pages)View decision -
Decision Reference DRN-5207201
14 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5207201 The complaint Mr N complains that Wise Payments Limited (Wise) have declined to refund transactions made on his account that he did not authorise. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in d... (4 pages)View decision -
Decision Reference DRN-5560100
14 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5560100 The complaint Mr M complains that Wise Payments Limited won’t refund the full amount of money he says he lost to a scam. What happened Mr M complains Wise won’t reimburse several payments that he lost when he paid for a website to be made that he says wasn’t of satisfactory ... (2 pages)View decision -
Decision Reference DRN-5490321
9 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5490321 The complaint Mr L complains that Wise Payments Limited trading as Wise won’t reimburse money he lost to a scam. Mr L has brought his complaint with the assistance of a professional representative. What happened In 2021 Mr L made what he believed was a cryptocurrency investm... (4 pages)View decision -
Decision Reference DRN-5652066
6 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5652066 The complaint Mr H has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In 2024, Mr H unfortunately fell victim to a cryptocurrency investment scam. Not long after, he saw an advert on social media for a firm ... (2 pages)View decision -
Decision Reference DRN-5570660
1 Oct 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5570660 The complaint Mr A complains that Wise Payments Limited didn’t do enough to protect his money from fraud and then didn’t refund him the money he lost when he alerted it to the scam. He wants the money he lost refunded. What happened Mr A was contacted through a messaging app... (4 pages)View decision -
Decision Reference DRN-5817758
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5817758 The complaint Miss S, on behalf of W, complains about how Wise Payments Limited dealt with a transaction. What happened Miss S says she made an international payment of just over £175 but Wise Payments moved the payment from her personal account to her business account. She ... (2 pages)View decision -
Decision Reference DRN-5089014
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5089014 The complaint Ms J complains that Wise Payments Limited won’t refund transactions she made as part of a scam. What happened Ms J was initially represented on this complaint. For ease in my decision I’ll refer as though all communication has come from Ms J. Ms J fell victim ... (3 pages)View decision -
Decision Reference DRN-5834605
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5834605 The complaint Mr R complains Wise Payments Limited didn’t go enough to help get a refund for a transaction made on his debit card. What happened In November 2024, Mr R booked a hotel through an online travel agent, which I’ll call “B”, paying with his Wise debit card. When ... (3 pages)View decision -
Decision Reference DRN-5567002
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5567002 The complaint Mr C complains Wise Payments Limited (Wise) delayed transferring money from his Wise account to an account overseas. The transfer wasn’t sent despite Mr C providing information. To put things right, Mr C would like compensation for the delays that he experience... (4 pages)View decision