We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1019 results
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Decision Reference DRN-5677320
24 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5677320 The complaint Miss H complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to an investment scam. What happened The background is known to both parties. I won’t repeat all the details here. In summary, Miss H says that in around October 2023, she was ... (3 pages)View decision -
Decision Reference DRN-5614439
23 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5614439 The complaint Mr M complains that Wise Payments Limited didn’t do enough to prevent him losing money to a job scam. Mr M initially brought his complaint via a representative (although he now brings it himself). But for ease of reading, I’ll just refer to Mr M where I also m... (4 pages)View decision -
Decision Reference DRN-4782990
22 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4782990 The complaint Ms R is complaining that Wise Payments Limited didn’t do enough to prevent her from falling victim to an investment scam. The complaint is brought on her behalf by a professional representative. What happened In May 2022 Ms R fell victim to an investment scam.... (6 pages)View decision -
Decision Reference DRN-5629656
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5629656 The complaint Miss W complains that Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened Miss W complains that from 6 March 2024 she sent several payments to what turned out to be a scam. Miss W says that she was sending money to what... (3 pages)View decision -
Decision Reference DRN-5682735
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5682735 The complaint Mr H complains Wise Payments Limited won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both ... (3 pages)View decision -
Decision Reference DRN-5629705
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5629705 The complaint Mrs A complains that Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened Mrs A complains that on the 8 March 2024 and 9 March 2024 she sent two payments of £2,350 and £1,500 to what turned out to be a scam. Mrs A says t... (3 pages)View decision -
Decision Reference DRN-5071689
18 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5071689 The complaint Mrs H complains that Wise Payments Limited have failed to refund £15,270 she says she lost to a crypto investment scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored t... (3 pages)View decision -
Decision Reference DRN-5424307
18 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5424307 The complaint Mr K complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost to an investment scam. What happened The background is known to both parties. I won’t repeat all the details here. In summary, Mr K says that, in October 2023, he saw an advert ab... (2 pages)View decision -
Decision Reference DRN-5292912
17 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5292912 The complaint and background Mr H complains that Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to an investment scam in October 2023, resulting in the loss of over £11,000 from his Wise account. Our investigator didn’t uphold the complain... (2 pages)View decision -
Decision Reference DRN-5501745
17 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5501745 The complaint Mr L complains that Wise Payments Limited (Wise) didn’t do enough to protect him from the financial harm caused by a task-related cryptocurrency scam. Mr L has been represented by a claims management company throughout his complaint. I have referred to them as... (3 pages)View decision
