We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN3161884
22 Nov 2013 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss N complains that Be Wiser Insurance Services Ltd charged too much money for her motor insurance policy and took payment from her friend’s account without permission.backgroundMiss N changed her car very shortly after she took out an insurance policy. She complained about the f... (2 pages)View decision -
Decision Reference DRN4049182
20 Nov 2013 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr D complains that Be Wiser Insurance Services Ltd should withdraw its claim that he owes money following the cancellation of a car insurance policy. backgroundBe Wiser arranged a policy between Mr D and an insurer. The annual premium was to be nearly £2,000. He paid a deposit of ... (3 pages)View decision -
Decision Reference DRN0724222
27 Sep 2013 Wise One (UK) Ltd Not upheldBanking and creditMr Y complains that Wise One (UK) Ltd, a mortgage broker, recommended that he take an interest- only mortgage which has proved to be unsuitable, and that he was wrongly advised that he could change to a repayment mortgage after two years.our initial conclusionsThe adjudicator di... (2 pages)View decision -
Decision Reference DRN4922583
23 Sep 2013 Alan Saundry Be Moneywise Not upheldBanking and creditMr G (through a claims management company - CMC) complains that his mortgage was mis-sold by a mortgage broker, Alan Saundry Be Moneywise in 2007.our initial conclusionsThe broker hasn’t responded to our enquiries. Documents were received from the mortgage lender. But our adjudicat... (2 pages)View decision -
Decision Reference DRN4794714
3 Sep 2013 Dashwise Limited Not upheldPayment protection insurance (PPI)Mr A complains that Dashwise Limited (Dashwise) mis-sold him a single premium payment protection insurance (PPI) policy in connection with a hire purchase agreement in March 2006. Mr A says that the PPI policy was not discussed at all and Dashwise added the policy to the hire purchase ... (3 pages)View decision -
Decision Reference DRN1169723
20 Aug 2013 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains that Tradewise Insurance Company Limited rejected a theft claim under his Motor Trade insurance policy and cancelled the policy. background Mr S arranged his motor trade policy through his broker. His vehicle was subsequently stolen and he claimed on the policy. When inve... (2 pages)View decision -
Decision Reference DRN1618196
26 Jul 2013 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr and Mrs N’s complaint concerns the failure by Be Wiser Insurance Services Ltd to provide the underwriter of their policy, with relevant information when the policy was taken out. This failure led to the policy being cancelled.backgroundMr and Mrs N purchased a policy through Be Wis... (2 pages)View decision -
Decision Reference DRN1402517
28 Jun 2013 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs N complains that an error in amending her motor insurance policy on Be Wiser Insurance Services Ltd’s part led to her daughter driving uninsured and being held personally liable for an accident.backgroundMr and Mrs N insured two cars through Be Wiser. Following a change of vehicl... (2 pages)View decision -
Decision Reference DRN3466189
13 Jun 2013 Moneywise IFA Ltd UpheldInvestment and pensionsMr J is unhappy with the advice to transfer the benefits he held in his former employer’s pension scheme to a personal pension arrangement with pension provider A. Mr J is also unhappy about the subsequent advice to transfer his benefits from pension provider A to pension provider B . ... (7 pages)View decision -
Decision Reference DRN2922914
28 May 2013 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr N has complained that Tradewise Insurance Company Limited has settled a third party claim under his motor policy.our initial conclusionsThe adjudicator did not uphold Mr N’s complaint. She considered that Tradewise had reasonably investigated the accident and acted in accordance w... (2 pages)View decision