We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 822 results
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Decision Reference DRN-5080174
4 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5080174 The complaint Mr F complains Wise Payments Limited unfairly closed his account. What happened Mr F held a Wise account which he used to receive payments for his translation work. Wise reviewed Mr F’s account in July 2023 and asked Mr F to provide proof of address confirmat... (3 pages)View decision -
Decision Reference DRN-4926040
4 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4926040 The complaint Mr K complains that Wise Payments Limited trading as Wise (Wise) won’t refund money he lost in a job scam. What happened Mr K got a message on WhatsApp offering him part time work. This could be done alongside his existing business. He researched the company a... (8 pages)View decision -
Decision Reference DRN-5188258
4 Dec 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5188258 The complaint Ms M is complaining about Wise Payments Limited because it won’t refund money she lost as the result of fraud. What happened In 2023, Ms M was approached by someone she believed was from a recruitment agency offering online work. She needed to make payments to ... (5 pages)View decision -
Decision Reference DRN-5185207
3 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5185207 The complaint Mr P complains that Wise Payments Limited (Wise) won’t refund money he lost when he was a victim of a job scam. What happened The background to this complaint is well known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points and... (3 pages)View decision -
Decision Reference DRN-5130583
30 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5130583 The complaint Mrs C has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summar... (4 pages)View decision -
Decision Reference DRN-4556328
28 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4556328 The complaint Mr V complains that Wise Payments Limited won’t refund money he lost when he was a victim of a scam. Mr V is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to ... (8 pages)View decision -
Decision Reference DRN-4819375
28 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4819375 The complaint Ms M complains that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Ms M is represented in this complaint by a claims management company, for simplicity I will refer to Ms M throughout this decision, even whe... (3 pages)View decision -
Decision Reference DRN-5092386
27 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5092386 The complaint Mr F has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to an investment-related cryptocurrency scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. B... (4 pages)View decision -
Decision Reference DRN-5173774
27 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5173774 The complaint Mr R has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to a task-based employment scam. What happened Mr R has used a professional representative to refer his complaint to this service. For the purposes of my decision... (5 pages)View decision -
Decision Reference DRN-5060559
27 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5060559 The complaint Mr B has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to am investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (3 pages)View decision
