We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5218785
20 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5218785 The complaint Miss M complains that Wise Payments Limited closed her account. What happened Miss M had an account with Wise which she opened in April 2020. In October 2024, Wise decided to close Miss M’s account. It said this was because it thought she hadn’t followed its ac... (2 pages)View decision -
Decision Reference DRN-5314200
19 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5314200 The complaint Ms S complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well... (5 pages)View decision -
Decision Reference DRN-5200283
19 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5200283 The complaint Mrs A complains that Wise Payments Limited would not refund money she lost to a scam. Mrs A is represented by C, for ease, I have referred to comments made by C as being made by Mrs A. What happened Mrs A said she made the following faster payments to several... (3 pages)View decision -
Decision Reference DRN-5246477
18 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5246477 The complaint L, a charity, complains that Wise Payments Limited unreasonably closed their account without any notice or explanation. They would like the account reopened. What happened L held an account with Wise for several years. In July 2024 L let Wise know they expect... (2 pages)View decision -
Decision Reference DRN-4868654
18 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4868654 The complaint Mr S complains that Wise Payments Limited (“Wise”) have failed to refund the money he lost as part of a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr S says he ... (2 pages)View decision -
Decision Reference DRN-5197287
18 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5197287 The complaint Miss M is unhappy that Wise Payments Limited won’t refund a payment made because of a scam. What happened Miss M’s relative was the victim of an investment scam, which involved Miss M opening an account with Wise and sending a payment to someone for £3,500.00 i... (2 pages)View decision -
Decision Reference DRN-5399978
15 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5399978 The complaint Mr B complains that Wise Payments Limited trading as Wise (“Wise”) has failed to protect him from losing money to a scam. What happened The background to this complaint is well known to the parties, so I won’t repeat everything here in detail. In brief summary... (3 pages)View decision -
Decision Reference DRN-5357493
14 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5357493 The complaint Mr A complains Wise Payments Limited (“Wise”) closed his account immediately and without explanation. Mr A says he was legitimately engaged in trying to change his account to a different region as permitted by the terms and conditions, and Wise’s decision must ... (2 pages)View decision -
Decision Reference DRN-4817204
14 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4817204 The complaint Mr L complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr L is being represented by a third party. To keep things simple, I will refer to Mr L throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-4896254
13 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4896254 The complaint Mr V is unhappy Wise Payments Limited won’t refund payments he sent as part of a scam. What happened The background to the complaint is well known to both parties so I won’t repeat it in detail here. But, in summary, Mr V fell victim to a job scam and was persu... (3 pages)View decision
