We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN9489010
16 May 2013 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Miss B complains about Tradewise Insurance Company’s decision to revoke indemnity for her legal expenses, which led to her accepting an element of contributory negligence and a reduction in the damages she received from a third party for personal injuries she suffered in a road traffi... (4 pages)View decision -
Decision Reference DRN6878670
9 May 2013 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr G complains that Tradewise Insurance Company Limited (Tradewise) settled a third party claim against his motor insurance policy. He says that the third party driver was responsible for the accident and Tradewise had not fully considered the evidence available, meaning the outcome was ... (2 pages)View decision -
Decision Reference DRN5849789
1 May 2013 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr K complains that Be Wiser Insurance Services Ltd (‘Be Wiser’) has not provided him with appropriate compensation after it did not charge him the premium price that he had agreed when he telephoned to apply for insurance. our initial conclusionsThe adjudicator initially consider... (2 pages)View decision -
Decision Reference DRN0230782
16 Apr 2013 Tradewise Insurance Services Ltd UpheldInsurance (excluding PPI)Mr L has complained about the valuation placed on his vehicle following his claim and with the delays in meeting the claim. As the claim was eventually settled by Tradewise Insurance Services Ltd he also believes he should have compensation for the policy being cancelled. backgroundMr L’... (3 pages)View decision -
Decision Reference DRN7405037
9 Apr 2013 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr W has complained a commercial vehicle insurance policy sold to him by Be Wiser Insurance Services Ltd (Be Wiser), had been mis-sold as it misrepresented the RAC cover provided with the policy.background The adjudicator upheld Mr W’s complaint, in part, because he accepted that Be Wi... (2 pages)View decision
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