We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 868 results
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Decision Reference DRN-4641199
30 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4641199 The complaint Mr S has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (5 pages)View decision -
Decision Reference DRN-5064918
27 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5064918 The complaint Mr W is being represented by a claims manager. He’s complaining about Wise Payments Limited because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr W fell victim to a sophisticated job scam, whereby he thought he was paying mon... (4 pages)View decision -
Decision Reference DRN-4885557
27 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4885557 The complaint Mrs H is unhappy that Wise Payments Limited will not refund £4,240 that she lost as the result of an Authorised Push Payment (APP) scam. Mrs H brought his complaint to this service through a representative. For ease of reading I will refer solely to Mrs H in th... (3 pages)View decision -
Decision Reference DRN-4645593
24 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4645593 The complaint Mr S complains that Wise Payments Limited (Wise) won’t refund him after he was the victim of a job scam. Mr S is represented by a third-party, but for ease of reading I’ll refer to Mr S only. What happened The background to this complaint is already well know... (4 pages)View decision -
Decision Reference DRN-5198855
22 Jan 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5198855 The complaint Mr C complains that Wise Payments Limited did not complete a payment and that it then deactivated his account. What happened Mr C lives in the UK but is a national of a country which is subject to international sanctions. Wise is an international money platform... (2 pages)View decision -
Decision Reference DRN-4788752
22 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4788752 The complaint Mr V complains Wise Payments Limited won’t reimburse £1,500 that he lost when he fell victim to an employment scam. What happened Our investigator didn’t uphold the complaint. He didn’t think any of the payments looked suspicious such that Wise ought to have m... (1 page)View decision -
Decision Reference DRN-4939067
22 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4939067 The complaint Mr W is unhappy Wise Payments Limited will not refund the money he lost to an investment scam. Mr W brought his complaint through a representative, for ease of reading I will refer solely to Mr W in this decision. What happened As both parties are familiar with... (4 pages)View decision -
Decision Reference DRN-5245625
22 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5245625 The complaint Mr N complains that Wise Payments Limited (“Wise”) won’t refund a payment he made to the wrong person. What happened Mr N holds an account with Wise an international money transfer platform. On 11 October 2024 Mr N topped up the balance of his account and sent... (2 pages)View decision -
Decision Reference DRN-5182709
16 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5182709 The complaint Ms C complains that Wise Payments Limited didn’t do enough to protect her from losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (4 pages)View decision -
Decision Reference DRN-4674401
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4674401 The complaint Mr W complains that Wise Payments Limited (Wise) won’t refund money he lost in a recovery scam. What happened What Mr W says: Mr W was the victim of an investment scam – which took place between June 2022 and January 2023. He lost more than £109,000 – that comp... (4 pages)View decision
