We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5391134
12 Mar 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5391134 The complaint Mr M complains that Wise Payments Limited hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr M has explained that in October 20... (3 pages)View decision -
Decision Reference DRN-4825008
12 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4825008 The complaint Mr N is unhappy that Wise Payments Limited decided not to refund him after he was the victim of an authorised push payment (APP) scam. What happened Mr N fell for a job scam using his Wise account. He purchased tasks to complete, which would earn him commissio... (5 pages)View decision -
Decision Reference DRN-5385597
11 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5385597 The complaint Ms M complains that Wise Payments Limited didn’t do enough to prevent the loss she suffered when she fell victim to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of ... (4 pages)View decision -
Decision Reference DRN-4742502
11 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4742502 The complaint Mr M complains that Wise Payments Limited (“Wise”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr M has explained that in N... (2 pages)View decision -
Decision Reference DRN-4997896
10 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4997896 The complaint Ms M has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an impersonation scam and hasn’t refunded the money she lost. What happened The background of this complaint is already known to both parties, so I won’t repea... (4 pages)View decision -
Decision Reference DRN-4919819
10 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4919819 The complaint Miss R complains that Wise Payments Limited didn’t do enough to prevent the loss she suffered when she fell victim to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some o... (4 pages)View decision -
Decision Reference DRN-5382133
8 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5382133 The complaint Mr E is a customer of Wise Payments Limited (“Wise”). Mr E’s complaint is about Wise’s refusal to reimburse him money he says he lost due to a scam. What happened The circumstances of this complaint are well known to all parties concerned, so I will not repeat... (5 pages)View decision -
Decision Reference DRN-4783056
7 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4783056 The complaint Mr A complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5178657
6 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5178657 The complaint N, a limited company, complaints that Wise Payments Limited closed their account without notice. N is represented by a director, Mr C. What happened N held a multi-currency account with Wise. But in October 2023 Wise carried out a review of N’s account, and u... (2 pages)View decision -
Decision Reference DRN-5308072
5 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5308072 The complaint Mr P complains Wise Payments Limited closed his personal account without any explanation. To put things right he wants the account reopened. What happened Wise contacted Mr P asking him to provide additional information in order for him to access the account. I... (2 pages)View decision
