We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
-
Decision Reference DRN-5822583
18 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5822583 The complaint Miss A is unhappy that Wise Payments Limited will not refund the money that she lost as the result of an authorised push payment (APP) scam. What happened As both parties are familiar with the details of the scam, I will not repeat them in full here. In summary... (4 pages)View decision -
Decision Reference DRN-5823103
17 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5823103 The complaint Mr R complains that Wise Payments Limited, trading as Wise, won’t refund the money he lost when he fell victim to an investment scam. Mr R was initially represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed backg... (10 pages)View decision -
Decision Reference DRN-5385361
16 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5385361 The complaint Mr S has complained that Wise Payments Limited won’t refund money he says he lost to a scam. What happened Mr S was abroad when he received an automated message via phone call from a UK number claiming to be from government body which relayed his name and NI n... (5 pages)View decision -
Decision Reference DRN-5751418
16 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5751418 The complaint Mr T complains that Wise Payments Limited (Wise) closed his account without providing any reason or explanation. What happened Mr T held an account with Wise which he says he used for receiving payments for work he carried out as a freelance designer and progra... (2 pages)View decision -
Decision Reference DRN-5661660
11 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5661660 The complaint Mr K complains that Wise Payments Limited (Wise) won’t refund the money he lost in a job scam. Mr K is represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed background to this complaint is well known to both par... (6 pages)View decision -
Decision Reference DRN-5586931
11 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5586931 The complaint Mr H complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5215961
10 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5215961 The complaint Ms M complains that Wise Payments Limited won’t refund money she lost to a scam. Ms M is represented by a firm, but for ease I have only referred to Ms M in my decision. What happened The details of this complaint are well known to both parties so I won’t repea... (2 pages)View decision -
Decision Reference DRN-5771768
10 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5771768 The complaint Mr B complains that Wise incorrectly accused him of breaching international sanctions. What happened Mr B had an account with Wise. In July 2024, Mr B attempted to make a payment in US dollars to a bank account based in the United States. Wise asked for additi... (3 pages)View decision -
Decision Reference DRN-5203695
10 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5203695 The complaint Mr L is complaining that Wise Payments Limited trading as Wise haven’t agreed to reimburse him for payments which he now believes to have been made to a scam. The complaint is brought on his behalf by a professional representative, but I’ll mainly refer to Mr L... (3 pages)View decision -
Decision Reference DRN-5640468
9 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5640468 The complaint Mr P is unhappy that Wise Payments Limited will not refund the money he lost as the result of an authorised push payment (APP) scam. Mr P has brought his complaint to this service through a representative. For ease I will refer solely to Mr P in this decision.... (4 pages)View decision