We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 868 results
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Decision Reference DRN-5190644
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190644 The complaint X has complained that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened X was contacted by scammers posing as employers. They hired her for a fake job, then told her she’d lost money and she needed to pay them. ... (2 pages)View decision -
Decision Reference DRN-5264749
15 Jan 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5264749 The complaint Mrs K complains that Wise Payments Limited (Wise) won’t refund money she lost in an impersonation scam. What happened What Mrs K says: Mrs K was new to living and working in the UK. On 5 July 2023, she got a phone call from someone who said they were calling fr... (6 pages)View decision -
Decision Reference DRN-4866645
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4866645 The complaint Mr C complains, via a representative, that Wise Payments Limited (“Wise”) won’t refund the money he lost to a job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr C met a per... (3 pages)View decision -
Decision Reference DRN-5141232
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5141232 The complaint Mr C complains that Wise Payments Limited closed his account without giving him prior notice or explaining why it had done so. What happened Mr C opened an account with Wise in March 2024. Wise is a money transfer business and, because of where Mr C lives, he c... (2 pages)View decision -
Decision Reference DRN-5258267
13 Jan 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5258267 The complaint Mr B complains that Wise Payments Limited won’t refund several payments he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat it all again here. Mr B complains that the following payments were made to a... (4 pages)View decision -
Decision Reference DRN-5253348
10 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5253348 The complaint Mrs H complains that Wise Payments Limited (Wise) is refusing to refund her the amount she lost as the result of a scam. Mrs H is being represented by a third party. To keep things simple, I will refer to Mrs H throughout my decision. What happened In summary, ... (2 pages)View decision -
Decision Reference DRN-5063633
8 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5063633 The complaint A company, which I’ll refer to as M, complains that Wise Payments Limited failed to do more to prevent one of its accounts being used to launder stolen funds. Mr J, who is a Director of M, brings the complaint on the company’s behalf. What happened As the circu... (3 pages)View decision -
Decision Reference DRN-5245482
7 Jan 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5245482 The complaint Mr N complains that Wise Payments Limited trading as Wise (Wise) won’t refund money he lost in a job scam. What happened Mr N was self-employed and short of work and money. He was looking for other work and had signed up to some recruitment agencies. He got a ... (6 pages)View decision -
Decision Reference DRN-4786772
6 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4786772 The complaint Mrs S has complained that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened In late 2023, Mrs S fell victim to a cruel job scam. Scammers offered her a fake remote job. She was instructed to pay money to her fic... (2 pages)View decision -
Decision Reference DRN-5147771
3 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5147771 The complaint Mr W complains that Wise Payments Limited has delayed releasing credit payments into his account. What happened Mr W explains that he receives Universal Credit in two payments a month. But that although he can see that a payment has been released to him by the ... (2 pages)View decision
