We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 827 results
-
Decision Reference DRN-5028979
18 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5028979 The complaint Miss J has complained Wise Payments Limited did nothing to stop payments she made which turned out to be part of an employment scam. What happened In 2023 Miss J became aware of potential job opportunities through social media and got in touch with the company ... (3 pages)View decision -
Decision Reference DRN-5153509
18 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5153509 The complaint Mr L complains Wise Payments Limited trading as Wise unfairly closed his account after previously reopening it and offering him a fee free transfer of up to £3000. He also says Wise didn’t provide statements for each currency sub-account for the period he wante... (5 pages)View decision -
Decision Reference DRN-5151953
16 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5151953 The complaint Mrs S has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-based scam. What happened I issued my provisional findings on this complaint earlier this month. I gave both parties the chance to respond befor... (4 pages)View decision -
Decision Reference DRN-4923030
15 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4923030 Complaint Miss A is unhappy that Wise Payments Limited didn’t refund her losses after she told it she’d fallen victim to a scam. Background In 2022, Miss A made contact with an individual involved in a trading group on a social messaging platform. He claimed to provide coach... (3 pages)View decision -
Decision Reference DRN-5046286
15 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5046286 The complaint IMA, a limited company, complains that Wise Payments Limited did not refund a series of payments it says it lost to a scam. Mr V is the director of IMA and has brought the complaint on its behalf. In the interest of simplicity, I will mostly refer to him throu... (5 pages)View decision -
Decision Reference DRN-5046291
15 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5046291 The complaint Mr V and Mr V complain that Wise Payments Limited did not refund a series of payments they say they lost to a scam. As Mr V was the individual actively involved in the communication and who primarily raised the complaint, I will mostly refer to him throughout t... (4 pages)View decision -
Decision Reference DRN-5147380
14 Nov 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5147380 The complaint Mr B has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to an employment-related impersonation scam. What happened I issued my provisional findings on this complaint earlier this month, in which I explained I was minded t... (4 pages)View decision -
Decision Reference DRN-4764747
12 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4764747 The complaint Mr Q is being represented by solicitors. He’s complaining about Wise Payments Limited because it won’t refund money he lost as the result of fraud. What happened Mr Q has an account with Wise. Unfortunately, in August 2023, he became the victim of a cruel job s... (4 pages)View decision -
Decision Reference DRN-5107084
7 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5107084 The complaint Mr A complains that Wise Payments Limited unfairly closed his account without providing a proper explanation. He is also unhappy that Wise have not returned money held in the account back to him. What happened The detailed background of this complaint is well k... (3 pages)View decision -
Decision Reference DRN-5094358
7 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5094358 The complaint M, a limited company complains that Wise Payments Limited unfairly closed its account without providing a proper explanation. M adds that Wise took too long to release its closing account balance. This led to financial losses and inconvenience. M’s complaint ha... (4 pages)View decision
