We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5147771
3 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5147771 The complaint Mr W complains that Wise Payments Limited has delayed releasing credit payments into his account. What happened Mr W explains that he receives Universal Credit in two payments a month. But that although he can see that a payment has been released to him by the ... (2 pages)View decision -
Decision Reference DRN-4729660
2 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4729660 The complaint Miss W has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summ... (3 pages)View decision -
Decision Reference DRN-4731826
30 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4731826 The complaint Miss F has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summa... (5 pages)View decision -
Decision Reference DRN-4868964
29 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4868964 The complaint Ms P complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she reported the scam. What happened The detailed background to this complaint is well known to both parti... (3 pages)View decision -
Decision Reference DRN-5088309
23 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5088309 The complaint Mr A complains that Wise Payments Limited closed his account without notice and has not returned funds to him. What happened Mr A lives outside the UK. In July 2022 he opened a multi-currency account with Wise. He has used the account to receive and make paymen... (2 pages)View decision -
Decision Reference DRN-4652919
20 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4652919 The complaint Mr K complains that Wise Payments Limited closed his accounts. What happened Mr K had personal and business accounts with Wise. Mr K has explained that he used the accounts to receive money from his business and to send funds to friends and family across Europe... (2 pages)View decision -
Decision Reference DRN-4839681
20 Dec 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4839681 The complaint Mrs S complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund her the amount she lost as the result of a scam. Mrs S is being represented by a third party. To keep things simple, I will refer to Mrs S throughout my decision. What happe... (3 pages)View decision -
Decision Reference DRN-4822938
18 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4822938 The complaint Mr D complains that Wise Payments Limited didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Between 11 May 2023 and 2 November 2023, Mr D says he made payments to a scam with a company I’ll refer to as ‘C’. T... (2 pages)View decision -
Decision Reference DRN-5090416
17 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5090416 The complaint Ms W complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund her the amount she lost as the result of a scam. Ms W is being represented by a third party. To keep things simple, I will refer to Ms W throughout my decision. What happened... (3 pages)View decision -
Decision Reference DRN-5190718
17 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190718 The complaint Miss R complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is we... (4 pages)View decision
