We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5807460
9 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5807460 The complaint Miss P has complained that Wise Payments Limited won’t refund the payments she made on behalf of her mother, when her mother fell victim to a scam. What happened In 2023, Miss P’s mother – who I’ll refer to as Mrs P – entered into an investment scheme which unf... (3 pages)View decision -
Decision Reference DRN-5382484
5 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5382484 The complaint Mr E complains that Wise Payments Limited won’t refund a payment he made for an item he says he didn’t receive. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr E has explained he pu... (4 pages)View decision -
Decision Reference DRN-5754377
4 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5754377 The complaint Mr S complains that Wise Payments Limited has not recovered funds which were credited to the wrong account. What happened In May 2023 one of Mr S’s clients tried to pay an invoice for US$13,000 by way of transfer to his Wise account. Wise is an international mo... (2 pages)View decision -
Decision Reference DRN-5755834
3 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5755834 The complaint Mr M complains that Wise Payments Ltd has declined to reimburse payments made in relation to an investment scam. What happened As the parties are familiar with the facts of this case, I’ll summarise them briefly. In January 2023, Mr M saw an advert on social me... (3 pages)View decision -
Decision Reference DRN-5651856
3 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5651856 The complaint P is unhappy that Wise Payments Limited won’t refund payments they made because of an advance fee scam. What happened A limited company that I will refer to as “P” said it was a victim of an advance fee scam which involved two payments they made in September 2... (4 pages)View decision -
Decision Reference DRN-5306628
2 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5306628 The complaint Ms H complains that Wise Payments Limited (‘Wise’) declined to refund her approximately £1,500 which she lost as a result of a scam. What happened The details of this complaint are well-known to both parties, so I will not go into every detail of what happened ... (4 pages)View decision -
Decision Reference DRN-5706487
2 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5706487 The complaint Mr K complains about how Wise Payments Limited trading as Wise dealt with an international transaction. What happened Mr K says he started a transfer of $83,190 to Euros on 2 March 2025 with Wise. He says the rate was guaranteed but when the money was received ... (2 pages)View decision -
Decision Reference DRN-5431250
1 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5431250 The complaint Mr A complains that Wise Payments Limited (Wise) unfairly closed his account without providing a proper explanation. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key... (3 pages)View decision -
Decision Reference DRN-5655581
1 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5655581 The complaint Mr G is unhappy with Wise Payments Ltd trading as Wise. Mr G thought he was using his Wise account to transfer money to an account belonging to his daughter abroad. It turned out to be an incorrect account and Mr G wants Wise to refund him the lost money - $3,8... (3 pages)View decision -
Decision Reference DRN-5130180
1 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5130180 The complaint Mr H is unhappy that Wise Payments Limited (Wise) won’t reimburse money he lost to a scam. Mr H is represented by a third-party claims firm, but I will refer to Mr H here. What happened The background to this complaint is well known to both parties, so I won’t... (4 pages)View decision