We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 827 results
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Decision Reference DRN-4975972
21 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4975972 The complaint Mr S complains that Wise Payments Limited, has not met its obligations in regard to payments for advertising. What happened In March 2023 Mr S, a director of a limited company which I’ll call ‘B’, asked Wise Payments Limited to dispute numerou... (4 pages)View decision -
Decision Reference DRN-5056899
18 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5056899 The complaint Mr O has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to an investment scam and hasn’t refunded the money he lost. What happened The background of this complaint is already known to both parties, so I won’t repeat all o... (4 pages)View decision -
Decision Reference DRN-5087403
16 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5087403 The complaint Mr M has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to a cryptocurrency-related investment scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I... (4 pages)View decision -
Decision Reference DRN-5085276
16 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5085276 The complaint Mrs R has complained that Wise Payments Limited (trading as “Wise”) failed to protect her when she fell victim to a romance scam. What happened I issued my provisional decision in September 2024 in which I explained I was minded to uphold this complaint. I’ve ... (4 pages)View decision -
Decision Reference DRN-5056231
13 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5056231 The complaint Mrs V complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs V has an account with Wise. She has accounts with three other businesses too, who I’ll refer to as “H”, “M” and “R” throughout the rest o... (2 pages)View decision -
Decision Reference DRN-4941241
11 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4941241 The complaint Mr L has complained that Wise Payments Limited (“Wise”) failed to protect him from an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points ... (4 pages)View decision -
Decision Reference DRN-4971448
11 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4971448 The complaint Mr C complains that Wise Payments Limited applied additional hidden charges to his transfer which resulted in his transaction being delayed and him receiving a less favourable exchange rate. What happened Mr C used his Wise account to make a transfer from his U... (3 pages)View decision -
Decision Reference DRN-4950110
10 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4950110 The complaint Mr V complains that Wise Payments Limited (Wise) won’t refund money he lost in a job scam. What happened What Mr V says: Mr V says he was looking for a part time job and was contacted on WhatsApp by someone claiming to be from a recruitment agency, offering him... (6 pages)View decision -
Decision Reference DRN-5043725
10 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5043725 The complaint Ms T complains that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Ms T is represented in this complaint by a claims management company, for simplicity I will refer to Ms T throughout this decision, even whe... (3 pages)View decision -
Decision Reference DRN-4855583
9 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4855583 The complaint Mr G has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim from an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summa... (4 pages)View decision
