We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5507208
29 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5507208 The complaint J, a limited company, complains that Wise Payments Limited (“Wise”) hasn’t refunded funds it says it lost as the result of a scam. The director of J, Mr K, made the complaint on its behalf and has referred it to us via a representative. For ease of reading in ... (3 pages)View decision -
Decision Reference DRN-4946345
29 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4946345 The complaint and background Mr M complains Wise Payments Limited (‘Wise’) won’t reimburse over £16,000 that he lost when he fell victim to a cryptocurrency investment scam. Our investigator didn’t uphold the complaint. He didn’t think Mr M’s account activity ought to have ... (2 pages)View decision -
Decision Reference DRN-5757158
29 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5757158 The complaint Mr W complains that Wise closed his existing account without notice after he applied for a USD account with it. What happened Mr W held an account with Wise that had been open since 2021 and on 8 June 2025 applied for a USD account so he could receive payments ... (2 pages)View decision -
Decision Reference DRN-5288940
28 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5288940 The complaint Mr M is unhappy Wise Payments Limited won’t refund a payment he says he made as part of a scam. What happened Mr M says a friend he’d known for a long time, that lived abroad, said he had advanced cancer. To help facilitate what could be a final meet up, Mr M s... (3 pages)View decision -
Decision Reference DRN-5680430
27 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5680430 The complaint Mr M has complained that Wise Payments Limited won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my dec... (2 pages)View decision -
Decision Reference DRN-5310196
21 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5310196 The complaint Mr K complains that Wise Payments Limited hasn’t refunded him money he lost to a cryptocurrency investment scam. What happened In late 2023, Mr K met someone through online dating. Not long after they began speaking, she introduced him to a cryptocurrency inves... (2 pages)View decision -
Decision Reference DRN-5353338
21 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5353338 The complaint Ms F complains Wise Payments Limited didn’t do more to help her after she was defrauded. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In July 2023, Ms F received an unexpected message... (5 pages)View decision -
Decision Reference DRN-5743051
20 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5743051 The complaint Miss C complains that Wise Payments Limited won’t refund money she lost when she was a victim of a job scam. Miss C is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (4 pages)View decision -
Decision Reference DRN-5183829
18 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5183829 The complaint Mr K complains about the actions of Wise Payments Ltd when he lost money to a scam. Mr K is being supported by a representative, but for ease I’ll only refer to Mr K. What happened The detailed background to this complaint is well known to both parties. So, I... (3 pages)View decision -
Decision Reference DRN-5623082
18 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5623082 The complaint Mrs S complains that Wise Payments Limited won’t refund payments she made as part of a scam. Mrs S has used a representative to bring her complaint, but for ease of reading, I’ll mostly just refer to and will ascribe the representative’s comments to Mrs S. Wh... (3 pages)View decision