We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
-
Decision Reference DRN-4990490
16 Dec 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4990490 The complaint Mr K is unhappy that Wise Payments Limited will not refund £3,754.14 he lost as the result of a scam. Mr K has brought his complaint to this service through a representative. For ease I will refer solely to Mr K in this decision. What happened As both parties... (4 pages)View decision -
Decision Reference DRN-4910155
13 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4910155 The complaint Ms D has complained that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Both sides are most familiar with the case, so I’ll summarise things more briefly. In late 2023, Ms D fell victim to a cruel job scam. S... (2 pages)View decision -
Decision Reference DRN-4961689
12 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4961689 The complaint Mr T complains that Wise Payments Limited (“Wise”) won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr T is being represented by solicitors in this complaint. What happened The details of this complaint are well known to bot... (2 pages)View decision -
Decision Reference DRN-5122866
11 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5122866 The complaint Miss H complains that Wise Payments Limited hasn’t protected her from losing money to fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, in October and November 2023 payment... (2 pages)View decision -
Decision Reference DRN-5152985
9 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5152985 The complaint B complain Wise Payments Limited (“Wise”) closed their account without notice nor explanation. B say Wise’s actions have caused them substantive financial loss, reputational damage, and inconvenience. What happened This decision only deals with Wise closing B’s... (3 pages)View decision -
Decision Reference DRN-5150518
9 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5150518 The complaint Ms T complains Wise Payments Limited (“Wise”) closed her account without notice nor explanation. Ms T says Wise’s actions have caused her substantive financial loss, distress, and inconvenience. What happened This decision only deals with Wise closing Ms T’s pe... (3 pages)View decision -
Decision Reference DRN-5101002
6 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5101002 The complaint Mr F complains Wise Payments Limited (“Wise”) failed to refund him a payment after he’d raised a chargeback with it, despite the seller saying it had been successfully raised and the payment refunded. What happened The details of this complaint are well known b... (3 pages)View decision -
Decision Reference DRN-5080174
4 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5080174 The complaint Mr F complains Wise Payments Limited unfairly closed his account. What happened Mr F held a Wise account which he used to receive payments for his translation work. Wise reviewed Mr F’s account in July 2023 and asked Mr F to provide proof of address confirmat... (3 pages)View decision -
Decision Reference DRN-4926040
4 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4926040 The complaint Mr K complains that Wise Payments Limited trading as Wise (Wise) won’t refund money he lost in a job scam. What happened Mr K got a message on WhatsApp offering him part time work. This could be done alongside his existing business. He researched the company a... (8 pages)View decision -
Decision Reference DRN-5188258
4 Dec 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5188258 The complaint Ms M is complaining about Wise Payments Limited because it won’t refund money she lost as the result of fraud. What happened In 2023, Ms M was approached by someone she believed was from a recruitment agency offering online work. She needed to make payments to ... (5 pages)View decision
