We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5760291
18 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5760291 The complaint Ms D is complaining that Wise Payments Limited didn’t do enough to prevent her from making payments as part of a scam, or to attempt to recover her payments once the scam had been reported. She is also complaining about Wise Payments Limited’s lack of response ... (3 pages)View decision -
Decision Reference DRN-5315921
15 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5315921 The complaint Ms P is unhappy that Wise Payments Limited won’t refund a payment she made because of an investment scam. What happened On 18 February 2021, Ms P made a payment from her Wise account to an international account held in her name. Money had been transferred from ... (3 pages)View decision -
Decision Reference DRN-5506049
15 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5506049 The complaint Mr A complains that Wise Payments Limited didn’t do enough to protect h from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5363131
14 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5363131 The complaint Mr S is unhappy that Wise Payments Limited, trading as Wise, will not refund £4,469.21 that he lost as the result of an Authorised Push Payment (APP) scam. What happened As both parties are familiar with the details of the scam, I will not repeat them in full h... (3 pages)View decision -
Decision Reference DRN-5506679
12 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5506679 The complaint Mr H complains that Wise Payments Limited (Wise) will not refund him for failed cash withdrawals despite the money being debited from his account. What happened Mr H states that on 4 October 2024 he attempted to make a cash withdrawal from an Automated Teller ... (5 pages)View decision -
Decision Reference DRN-5229692
11 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5229692 The complaint Mr W has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In February 2024, Mr W was cold called by scammers claiming to be from HM Revenue & Customs (HMRC). They told Mr W he hadn’t paid his... (3 pages)View decision -
Decision Reference DRN-5746397
11 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5746397 The complaint Mrs J is complaining that Wise Payments Limited won’t refund some of the payments she made to a scam. The complaint is brought on Mrs J’s behalf by a representative. What happened The detailed background to this complaint is well known to both parties and has... (4 pages)View decision -
Decision Reference DRN-5732821
8 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5732821 The complaint Mr G has complained that Wise won’t refund a payment he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. I issue... (2 pages)View decision -
Decision Reference DRN-5399257
7 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5399257 The complaint Mr E complains Wise Payments Limited closed his account without reason and have retained the account balance. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key event... (3 pages)View decision -
Decision Reference DRN-5703397
6 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5703397 The complaint Mr D has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In late 2023, Mr D found a job opportunity via social media, submitting online reviews for commission. He had to pay his own money in to ... (3 pages)View decision