We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5185207
3 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5185207 The complaint Mr P complains that Wise Payments Limited (Wise) won’t refund money he lost when he was a victim of a job scam. What happened The background to this complaint is well known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points and... (3 pages)View decision -
Decision Reference DRN-5130583
30 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5130583 The complaint Mrs C has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summar... (4 pages)View decision -
Decision Reference DRN-4556328
28 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4556328 The complaint Mr V complains that Wise Payments Limited won’t refund money he lost when he was a victim of a scam. Mr V is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to ... (8 pages)View decision -
Decision Reference DRN-4819375
28 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4819375 The complaint Ms M complains that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Ms M is represented in this complaint by a claims management company, for simplicity I will refer to Ms M throughout this decision, even whe... (3 pages)View decision -
Decision Reference DRN-5092386
27 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5092386 The complaint Mr F has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to an investment-related cryptocurrency scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. B... (4 pages)View decision -
Decision Reference DRN-5173774
27 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5173774 The complaint Mr R has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to a task-based employment scam. What happened Mr R has used a professional representative to refer his complaint to this service. For the purposes of my decision... (5 pages)View decision -
Decision Reference DRN-5060559
27 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5060559 The complaint Mr B has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to am investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (3 pages)View decision -
Decision Reference DRN-4908526
26 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4908526 The complaint Mr M complains Wise Payments Limited trading as Wise didn’t do enough to protect him when he fell victim to a job scam. What happened Mr M had an account with Wise which he opened in March 2020. His account has since been closed. Mr M says she was contacted by ... (2 pages)View decision -
Decision Reference DRN-5132578
25 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5132578 The complaint Mrs C complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs C had an account with Wise which she says she set up in the course of this scam at the scammer’s suggestion. Mrs C says she was contacted... (2 pages)View decision -
Decision Reference DRN-5084030
21 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5084030 The complaint Mr N is being represented by solicitors. He’s complaining about Wise Payments Limited because it won’t refund money he lost as the result of fraud. What happened Sadly, Mr N was the victim to a cruel job scam. He says he was approached on WhatsApp by somebody o... (4 pages)View decision
