We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 827 results
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Decision Reference DRN-4947868
9 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4947868 The complaint Mr N complains that Wise Payments Limited (“Wise”) suspended online access to his multi- currency account for three days resulting in him not being able to make payments or receive money. Mr N is unhappy Wise won’t lift all the restrictions until he provides ad... (3 pages)View decision -
Decision Reference DRN-4753652
8 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4753652 The complaint Mr D has complained that Wise Payments Limited (“Wise”) failed in its duty to protect him from an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (4 pages)View decision -
Decision Reference DRN-4950673
7 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4950673 The complaint Mr B complains that Wise Payments Limited (Wise) won’t refund money he lost in an investment scam. What happened What Mr B says: Mr B says he had recently come to the UK to escape the war in Ukraine. He lost all his possessions because of the war and was lookin... (5 pages)View decision -
Decision Reference DRN-5062656
7 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5062656 The complaint Mrs N has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a job-based impersonation scam. What happened I issued my provisional decision (PD) on this complaint in September 2024. An extract of my PD can be found belo... (4 pages)View decision -
Decision Reference DRN-4891799
4 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4891799 The complaint Mrs U complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs U has an account with Wise Payments Limited which she opened in April 2023. She has an account elsewhere too – with a business who I’ll r... (3 pages)View decision -
Decision Reference DRN-4840147
4 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4840147 The complaint Mr A complains that Wise Payments Limited did not refund the £6,000 he lost to a scam. What happened Mr A fell victim to a task-based job scam, after he was contacted via a messaging platform about a remote job opportunity. He was told he had to complete a certain... (3 pages)View decision -
Decision Reference DRN-5056161
4 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5056161 The complaint Mrs T complains that Wise Payments Limited (Wise) is refusing to refund her the amount she lost as the result of a scam. Mrs T is being represented by a third party. To keep things simple, I will refer to Mrs T throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-4999147
2 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4999147 The complaint Mrs K complains that Wise Payments Limited (“Wise”) hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs K has expla... (3 pages)View decision -
Decision Reference DRN-4694122
2 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4694122 The complaint Miss M has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a task-based employment scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll sum... (4 pages)View decision -
Decision Reference DRN-5047137
1 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5047137 The complaint Ms D complains that Wise Payments Limited, trading as Wise, closed her Wise account immediately and with no explanation. Ms D would like compensation and an explanation for the closure of her account. What happened I sent Ms D and Wise a provisional decision in... (3 pages)View decision
