We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-5762222
23 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5762222 The complaint Mrs W is unhappy that Wise Payments Limited won’t reimburse money she lost to a scam. What happened The background to this complaint is known to both parties, so I won’t repeat everything here. In January 2024, Mrs W sadly fell victim to an impersonation scam... (3 pages)View decision -
Decision Reference DRN-5702605
22 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5702605 The complaint Ms W complains that Wise Payments Limited (trading as Wise) won’t refund payments she says were made as part of a scam. What happened • Ms W complained to Wise that it ought to refund her two international payments she made in August and September 2024. She’s e... (2 pages)View decision -
Decision Reference DRN-5710738
22 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5710738 The complaint Mr R complains that Wise Payments Limited won’t refund money he lost when he fell victim to a scam. A representative who I will call “C” complains on behalf of Mr R. What happened The background of this complaint is well known to both parties so I’ll only refer... (3 pages)View decision -
Decision Reference DRN-5808560
21 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5808560 The complaint Mrs R complains that Wise Payments Limited (“Wise”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs R has explained that in... (2 pages)View decision -
Decision Reference DRN-5577442
16 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5577442 The complaint I – a limited company complains Wise Payments Limited unfairly closed its account and withheld funds. I is represented by its directors – Mr I and Mr Z. I will manly refer to Mr I in this complaint. What happened The detailed background to this complaint is w... (3 pages)View decision -
Decision Reference DRN-5749621
15 Oct 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5749621 The complaint Miss S has complained that deductions were made without warning, when she booked two currency transfers through Wise Payments Limited. What happened In February 2025, Miss S booked two currency transfers with Wise. To fund the transfers, Miss S sent 250 CHF and... (4 pages)View decision -
Decision Reference DRN-5873978
14 Oct 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5873978 The complaint Mr S has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In late 2022, Mr S was going to make a payment to an overseas investment firm he’d used successfully before. He was dealing with the firm... (4 pages)View decision -
Decision Reference DRN-5207201
14 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5207201 The complaint Mr N complains that Wise Payments Limited (Wise) have declined to refund transactions made on his account that he did not authorise. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in d... (4 pages)View decision -
Decision Reference DRN-5560100
14 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5560100 The complaint Mr M complains that Wise Payments Limited won’t refund the full amount of money he says he lost to a scam. What happened Mr M complains Wise won’t reimburse several payments that he lost when he paid for a website to be made that he says wasn’t of satisfactory ... (2 pages)View decision -
Decision Reference DRN-5490321
9 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5490321 The complaint Mr L complains that Wise Payments Limited trading as Wise won’t reimburse money he lost to a scam. Mr L has brought his complaint with the assistance of a professional representative. What happened In 2021 Mr L made what he believed was a cryptocurrency investm... (4 pages)View decision