We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-5652066
6 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5652066 The complaint Mr H has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In 2024, Mr H unfortunately fell victim to a cryptocurrency investment scam. Not long after, he saw an advert on social media for a firm ... (2 pages)View decision -
Decision Reference DRN-5570660
1 Oct 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5570660 The complaint Mr A complains that Wise Payments Limited didn’t do enough to protect his money from fraud and then didn’t refund him the money he lost when he alerted it to the scam. He wants the money he lost refunded. What happened Mr A was contacted through a messaging app... (4 pages)View decision -
Decision Reference DRN-5817758
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5817758 The complaint Miss S, on behalf of W, complains about how Wise Payments Limited dealt with a transaction. What happened Miss S says she made an international payment of just over £175 but Wise Payments moved the payment from her personal account to her business account. She ... (2 pages)View decision -
Decision Reference DRN-5089014
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5089014 The complaint Ms J complains that Wise Payments Limited won’t refund transactions she made as part of a scam. What happened Ms J was initially represented on this complaint. For ease in my decision I’ll refer as though all communication has come from Ms J. Ms J fell victim ... (3 pages)View decision -
Decision Reference DRN-5834605
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5834605 The complaint Mr R complains Wise Payments Limited didn’t go enough to help get a refund for a transaction made on his debit card. What happened In November 2024, Mr R booked a hotel through an online travel agent, which I’ll call “B”, paying with his Wise debit card. When ... (3 pages)View decision -
Decision Reference DRN-5567002
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5567002 The complaint Mr C complains Wise Payments Limited (Wise) delayed transferring money from his Wise account to an account overseas. The transfer wasn’t sent despite Mr C providing information. To put things right, Mr C would like compensation for the delays that he experience... (4 pages)View decision -
Decision Reference DRN-5442019
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5442019 The complaint Mr B complaints Wise Payments Limited (‘Wise’) didn’t do enough to protect him when he fell victim to a purchase scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In summary, on 4 December... (3 pages)View decision -
Decision Reference DRN-5762499
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5762499 The complaint Ms L has complained that Wise Payments Limited (“Wise”) 2-factor authentication service is compromised and doesn’t work correctly. To resolve her complaint, Ms L wants £10,000 compensation. What happened Ms L says that Wise’s 2-factor authentication (2FA) has n... (2 pages)View decision -
Decision Reference DRN-5848894
29 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5848894 The complaint Mr B complains that Wise Payments Limited didn’t do enough to prevent the loss he suffered when he sent money to its customer’s account as the result of an alleged scam. Mr B has used a representative to bring his complaint, but for ease of reading, I’ll mostl... (3 pages)View decision -
Decision Reference DRN-5481090
29 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5481090 The complaint Mr T complains that Wise Payments Limited trading as Wise (Wise) blocked his access to his account due to technical issues which caused him financial problems. Mr T is also unhappy with the service he received from Wise. What happened The detailed background of... (4 pages)View decision