We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4646899
20 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4646899 The complaint Mr I complains that Wise Payments Limited (“Wise”), have failed to refund money that he lost as part of a scam. What happened Mr I bought some cosmetic items online from a company that I will call B. After he made the initial payment for the items (payments 1 a... (3 pages)View decision -
Decision Reference DRN-5002627
20 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5002627 The complaint Mr H complains that Wise Payments Limited (Wise) won’t refund money he lost in an investment scam. What happened What Mr H says: Mr H opened an account with Wise in 2018. He was considering investing to grow his savings so, in time, he could get more financial ... (6 pages)View decision -
Decision Reference DRN-5028979
18 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5028979 The complaint Miss J has complained Wise Payments Limited did nothing to stop payments she made which turned out to be part of an employment scam. What happened In 2023 Miss J became aware of potential job opportunities through social media and got in touch with the company ... (3 pages)View decision -
Decision Reference DRN-5153509
18 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5153509 The complaint Mr L complains Wise Payments Limited trading as Wise unfairly closed his account after previously reopening it and offering him a fee free transfer of up to £3000. He also says Wise didn’t provide statements for each currency sub-account for the period he wante... (5 pages)View decision -
Decision Reference DRN-5151953
16 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5151953 The complaint Mrs S has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-based scam. What happened I issued my provisional findings on this complaint earlier this month. I gave both parties the chance to respond befor... (4 pages)View decision -
Decision Reference DRN-4923030
15 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4923030 Complaint Miss A is unhappy that Wise Payments Limited didn’t refund her losses after she told it she’d fallen victim to a scam. Background In 2022, Miss A made contact with an individual involved in a trading group on a social messaging platform. He claimed to provide coach... (3 pages)View decision -
Decision Reference DRN-5046286
15 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5046286 The complaint IMA, a limited company, complains that Wise Payments Limited did not refund a series of payments it says it lost to a scam. Mr V is the director of IMA and has brought the complaint on its behalf. In the interest of simplicity, I will mostly refer to him throu... (5 pages)View decision -
Decision Reference DRN-5046291
15 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5046291 The complaint Mr V and Mr V complain that Wise Payments Limited did not refund a series of payments they say they lost to a scam. As Mr V was the individual actively involved in the communication and who primarily raised the complaint, I will mostly refer to him throughout t... (4 pages)View decision -
Decision Reference DRN-5147380
14 Nov 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5147380 The complaint Mr B has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to an employment-related impersonation scam. What happened I issued my provisional findings on this complaint earlier this month, in which I explained I was minded t... (4 pages)View decision -
Decision Reference DRN-4764747
12 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4764747 The complaint Mr Q is being represented by solicitors. He’s complaining about Wise Payments Limited because it won’t refund money he lost as the result of fraud. What happened Mr Q has an account with Wise. Unfortunately, in August 2023, he became the victim of a cruel job s... (4 pages)View decision
