We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 827 results
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Decision Reference DRN-5047153
1 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5047153 The complaint A company, which I’ll refer to as C, complains that Wise Payments Limited, trading as Wise, closed their Wise account immediately and with no explanation. C would like compensation and an explanation for the closure of their accounts. Ms D, who is a director of... (3 pages)View decision -
Decision Reference DRN-5004014
30 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5004014 The complaint Mrs W complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a job scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (3 pages)View decision -
Decision Reference DRN-4983509
30 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4983509 The complaint Mr S has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (4 pages)View decision -
Decision Reference DRN-4926127
30 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4926127 The complaint Mr P says Wise Payments Limited (“Wise”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr P says on 15 March 2024 he received SMS messages to his phone with one-time passcodes (OTPs) from Wise to confirm paymen... (2 pages)View decision -
Decision Reference DRN-4901264
29 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4901264 The complaint Mrs M has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points a... (4 pages)View decision -
Decision Reference DRN-4775358
27 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4775358 The complaint Ms H is unhappy Wise Payments Limited didn’t intervene on payments she sent to a scammer. She says Wise ought to have flagged the transactions as suspicious, and had it intervened the loss would have been prevented. What happened Ms H says she was tricked into ... (2 pages)View decision -
Decision Reference DRN-5045635
26 Sep 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5045635 The complaint Ms C is unhappy that Wise Payments Limited, trading as Wise, caused a transfer she wanted to make to fail, and with the service she received from Wise surrounding this. What happened Ms C attempted to make a large transfer to Wise using the transfer details she... (3 pages)View decision -
Decision Reference DRN-5016882
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5016882 The complaint Miss H has complained that Wise Payments Limited (“Wise”) failed to protect her from losing money as a result of a scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the k... (3 pages)View decision -
Decision Reference DRN-5039918
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5039918 The complaint Mrs E has complained Wise Payments Limited did nothing to intervene and stop two payments she made as part of an auction scam. What happened Mrs E wanted to buy four rental properties that she found advertised online. These didn’t sell at auction as Mrs E expec... (4 pages)View decision -
Decision Reference DRN-4897139
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4897139 The complaint Mrs J has complained that Wise Payments Limited (“Wise”) didn’t protect her from falling victim to an employment-related impersonation scam, and it hasn’t refunded the money she lost. What happened The background of this complaint is already known to both part... (4 pages)View decision
