We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5107084
7 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5107084 The complaint Mr A complains that Wise Payments Limited unfairly closed his account without providing a proper explanation. He is also unhappy that Wise have not returned money held in the account back to him. What happened The detailed background of this complaint is well k... (3 pages)View decision -
Decision Reference DRN-5094358
7 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5094358 The complaint M, a limited company complains that Wise Payments Limited unfairly closed its account without providing a proper explanation. M adds that Wise took too long to release its closing account balance. This led to financial losses and inconvenience. M’s complaint ha... (4 pages)View decision -
Decision Reference DRN-4921918
6 Nov 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4921918 The complaint Mr O complains, via a representative, that Wise Payments Limited (“Wise”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, ... (4 pages)View decision -
Decision Reference DRN-4824021
5 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4824021 The complaint Ms T is being represented by solicitors. She’s complaining about Wise Payments Limited because it won’t refund money she lost as the result of fraud. What happened Ms T has been the victim of a sophisticated romance scam. As part of the fraud, she was instructe... (4 pages)View decision -
Decision Reference DRN-4894629
4 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4894629 The complaint Mr L is unhappy that Wise Payments Limited (Wise) won’t refund payments he made as a result of a scam. What happened Mr L fell victim to an impersonation scam. In February 2024, he received a call from someone pretending to be from HMRC, and they persuaded hi... (2 pages)View decision -
Decision Reference DRN-4933144
25 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4933144 The complaint Ms T complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Ms T says: In early August... (3 pages)View decision -
Decision Reference DRN-4808998
25 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4808998 The complaint Mr M complains that Wise Payments Limited closed his account. He’d like the account reactivated to allow transactions for his business. What happened Mr M had an account with Wise. He explained this was set up to support his business as a web developer. However... (2 pages)View decision -
Decision Reference DRN-4839780
25 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4839780 The complaint Mr P has complained that Wise Payments Limited (“Wise”) didn’t return £1,000 back to his bank account. What happened On 31 August 2023, Mr P sent £1,000 to Wise with the intention of transferring the money on to another account. Wise asked Mr P to provide some... (3 pages)View decision -
Decision Reference DRN-5099815
23 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5099815 The complaint Mr B has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (4 pages)View decision -
Decision Reference DRN-4580125
22 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4580125 The complaint Mr H complains that Wise Payments Limited (“Wise”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr H has explained that in F... (2 pages)View decision
