We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 827 results
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Decision Reference DRN-4852711
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4852711 The complaint Mrs A has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related impersonation scam, and it hasn’t refunded the money that she lost. What happened The background of this complaint is already known to b... (3 pages)View decision -
Decision Reference DRN-4845926
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4845926 The complaint Ms A has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (4 pages)View decision -
Decision Reference DRN-5044752
26 Sep 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5044752 The complaint Mr G has complained that Wise Payments Limited (“Wise”) hasn’t refunded the money he lost as part of an impersonation scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise th... (3 pages)View decision -
Decision Reference DRN-4991522
25 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4991522 The complaint G, a limited company complains that Wise Payments Limited took too long to release its account balance. N wants Wise to pay compensation for the inconvenience this caused. G is represented by its director, Mrs D. What happened The detailed background of this c... (4 pages)View decision -
Decision Reference DRN-4897841
24 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4897841 The complaint Mr O complains that Wise Payments Limited won’t reimburse him after he fell victim to a scam. Mr O is professionally represented in bringing his complaint to our service, but for ease of reference I’ll refer to all submissions as being made by Mr O directly. Wh... (3 pages)View decision -
Decision Reference DRN-4913096
24 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4913096 The complaint Mr R, via a representative, complains that Wise Payments Limited trading as Wise (“Wise”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everyt... (3 pages)View decision -
Decision Reference DRN-4775872
20 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4775872 The complaint Mr W complains about the actions of Wise Payments Limited when he lost money to a scam. Mr W is being represented by a claims management company but for ease I’ll only refer to Mr W. What happened In September 2023 Mr W was contacted out of the blue via a mes... (4 pages)View decision -
Decision Reference DRN-5034170
20 Sep 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5034170 The complaint Mr M complains that Wise Payments Limited (“Wise”) revoked the guaranteed rate facility and when it was reinstated it failed to apply the guaranteed rate to his transfers resulting in financial loss due to fluctuations in the exchange rate received. What happen... (5 pages)View decision -
Decision Reference DRN-4965961
18 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4965961 The complaint Mr B complains that Wise Payments Limited (“Wise”) won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B says he fell for two scams. The firs... (4 pages)View decision -
Decision Reference DRN-4962333
17 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4962333 The complaint Mr F complains that Wise Payments Limited unfairly suspended and closed his account. What happened Wise is an international money transfer platform and money remittance service. It provides accounts to customers in countries which it supports, including the UK,... (2 pages)View decision
