We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5663582
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5663582 The complaint S complain that Wise Payments Limited won’t refund money they say they lost to an investment scam. S is being supported in making their complaint by a representative. But for ease, I’ll only refer to S in this decision. What happened The background to this comp... (5 pages)View decision -
Decision Reference DRN-4975142
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4975142 The complaint Miss A is unhappy Wise Payments Limited (“Wise”) hasn’t reimbursed her after she fell victim to an employment scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail again here. However, ... (3 pages)View decision -
Decision Reference DRN-5136524
30 Jul 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5136524 The complaint Mr S complains that Wise Payments Limited won’t refund payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, and based on the submissions o... (5 pages)View decision -
Decision Reference DRN-5724589
30 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5724589 The complaint Mr Y complains that Wise Payments Limited refused to make chargeback requests in respect of three payments for purchases on eBay. What happened In August 2024 Mr Y bought three appliances from Dyson’s eBay store – two hair stylers for £299.99 each and a vacuum ... (3 pages)View decision -
Decision Reference DRN-4911715
29 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4911715 The complaint Mr B has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In 2023, Mr B was contacted by a scammer posing as a romantic interest. After some messaging, they persuaded Mr B to invest in a cryptocu... (2 pages)View decision -
Decision Reference DRN-5218474
29 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5218474 The complaint Mrs U complains that Wise Payments Limited hasn’t fully refunded her after she was the victim of an elaborate investment scam. What happened Around September 2023 Mrs U found an investment company I’ll call ‘F’ on social media. She contacted F about the opportu... (2 pages)View decision -
Decision Reference DRN-5717939
28 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5717939 The complaint Mr H is complaining that Wise Payments Limited didn’t do enough to prevent him from making payments to a scam. What happened Both parties are familiar with the circumstances of the scam so I’ll only summarise it briefly here. In early 2024 Mr H fell victim to a... (3 pages)View decision -
Decision Reference DRN-5177115
26 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5177115 The complaint Mrs K complains that Wise Payments Limited (Wise) won’t reimburse her for payments she made to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (4 pages)View decision -
Decision Reference DRN-4993358
25 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4993358 The complaint Miss M complains that Wise Payments Ltd. (‘Wise’) declined to refund her £4,650, which she says she lost as a result of a scam. What happened The details of this complaint are well-known to both parties, so I won’t go into every detail of what happened here. Bu... (3 pages)View decision -
Decision Reference DRN-5698848
24 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5698848 The complaint Mrs M is being represented by solicitors. She’s complaining about Wise Payments Limited because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs M fell victim to a cruel investment scam after responding to an advert she saw on... (3 pages)View decision