We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5411340
7 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5411340 The complaint Mr A complains that Wise Payments Limited didn’t do enough to prevent him from losing money to a scam. Mr A has used a representative to help him with his complaint. But, for ease of reading, I’ll mostly just refer to Mr A himself, where I also mean the repres... (3 pages)View decision -
Decision Reference DRN-4902122
1 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4902122 The complaint Miss S complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam and that it won’t refund the money she lost as a result. What happened The background to this complaint is well-known to both parties and so I’ll only ref... (3 pages)View decision -
Decision Reference DRN-5269771
1 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5269771 The complaint Ms L complains Wise Payments Limited (“Wise”) declined to refund a payment made after she fell victim to a scam. What happened On 26 January 2024, Ms L explains she received calls from multiple individuals claiming to be from her banking providers. In a call, t... (4 pages)View decision -
Decision Reference DRN-5056229
30 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5056229 The complaint Ms S is unhappy that Wise Payments Limited will not refund £5,270 that she lost as the result of an Authorised Push Payment (APP) scam. Ms S brought her complaint to this service through a representative. For ease of reading I will refer solely to Ms S in this... (3 pages)View decision -
Decision Reference DRN-5435161
28 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5435161 The complaint Ms A complains about the actions of Wise Ltd when they lost money to a scam. Ms A is being represented by a claims management company but for ease I’ll only refer to Ms A. What happened The detailed background to this complaint is well known to both parties. ... (3 pages)View decision -
Decision Reference DRN-5401932
28 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5401932 The complaint Mr S has complained that Wise Payments Limited (“Wise”) failed to refund the money he lost as part of an investment scam. Mr S has a professional representative. What happened The details of this complaint are well known to both parties, so I will not repeat ev... (4 pages)View decision -
Decision Reference DRN-5401847
28 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5401847 The complaint Miss P complains that Wise Payments Limited trading as Wise didn’t do enough to prevent her losing money to a scam. Miss P has used a representative to bring her complaint, but, for ease of reading, I’ll mostly just refer to Miss P herself where I also mean th... (3 pages)View decision -
Decision Reference DRN-5138671
25 Apr 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5138671 The complaint Mr H complains Wise Payments Limited didn’t do enough to help get a refund for a transaction made on his debit card. What happened In December 2024, Mr H paid for surveillance services via his Wise debit card. A few days later, Mr H says he became aware he was... (4 pages)View decision -
Decision Reference DRN-5366450
24 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5366450 The complaint Mr S complains Wise Payments Limited (“Wise”) declined to refund payments after he fell victim to a scam. What happened In July 2023, Mr S said he made enquiries online into an investment and shortly after he received contact from an individual claiming to be f... (5 pages)View decision -
Decision Reference DRN-5504182
24 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5504182 The complaint Miss D complains about Wise Payments Limited (Wise) refusing to refund her the amount she lost as the result of a scam. Miss D is represented in this complaint, but I’ll refer to her as it’s her complaint What happened Miss D was looking to earn a second income... (5 pages)View decision
