We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-6248759
30 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6248759 The complaint Mr Y complains that Wise Payment Limited (‘Wise’) declined to reimburse payments which were debited from his account which he says he did not make or otherwise authorise. What happened I wrote to both parties outlining my provisional thoughts on this matter in ... (5 pages)View decision -
Decision Reference DRN-6257472
30 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6257472 The complaint Mrs L is unhappy that Wise Payments Limited won’t refund a payment made as a result of a scam. What happened Mrs L was the victim of an impersonation scam where, among other things, she was tricked into approving a card payment for £450.00. Wise declined to re... (2 pages)View decision -
Decision Reference DRN-6260685
30 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6260685 The complaint Mr S is unhappy that Wise Payments Limited won’t provide him with a refund of the money he lost to a job scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigator in their as... (5 pages)View decision -
Decision Reference DRN-5710773
30 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5710773 The complaint Ms N complains that Wise Payments limited won’t refund a transaction made as a result of a scam. What happened Ms N was the victim of an investment scam in May 2022. She explained she initially made a small investment and was then contacted about investing more... (4 pages)View decision -
Decision Reference DRN-6259855
30 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6259855 The complaint Mr M complains that Wise Payments Limited won’t reimburse money he lost to a scam. What happened On 13 March 2026 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence and arguments before I ... (8 pages)View decision -
Decision Reference DRN-6028640
27 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6028640 THE COMPLAINT Mr M complains that Wise Payments Limited (“Wise”) will not refund the money he says he lost following a theft and resulting fraud. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here ... (5 pages)View decision -
Decision Reference DRN-6252942
27 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6252942 The complaint Miss T is unhappy with the way that Wise Payments Limited dealt with a chargeback request she made for an online purchase. What happened Miss T made a payment to an online retailer for a number of items and the total transaction amount was $108. After receiving... (3 pages)View decision -
Decision Reference DRN-6240637
27 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6240637 The complaint D, a limited liability partnership company, complains Wise Payments Limited (“Wise”) hasn’t refunded funds it said were lost as the result of a scam. Mr B is bringing the complaint on its behalf. So, in the main, I’ll refer to Mr B throughout my decision. Wha... (3 pages)View decision -
Decision Reference DRN-5987178
27 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5987178 The complaint Mr A complains that Wise Payments Limited (‘Wise’) unfairly closed his account. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr A had an account wit... (3 pages)View decision -
Decision Reference DRN-6193133
27 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6193133 The complaint Mr K is being represented by solicitors. He’s complaining about Wise Payments Limited because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr K fell victim to a cruel investment scam after he was introduced to a fake investment... (4 pages)View decision