We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1019 results
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Decision Reference DRN-5762499
30 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5762499 The complaint Ms L has complained that Wise Payments Limited (“Wise”) 2-factor authentication service is compromised and doesn’t work correctly. To resolve her complaint, Ms L wants £10,000 compensation. What happened Ms L says that Wise’s 2-factor authentication (2FA) has n... (2 pages)View decision -
Decision Reference DRN-5848894
29 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5848894 The complaint Mr B complains that Wise Payments Limited didn’t do enough to prevent the loss he suffered when he sent money to its customer’s account as the result of an alleged scam. Mr B has used a representative to bring his complaint, but for ease of reading, I’ll mostl... (3 pages)View decision -
Decision Reference DRN-5481090
29 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5481090 The complaint Mr T complains that Wise Payments Limited trading as Wise (Wise) blocked his access to his account due to technical issues which caused him financial problems. Mr T is also unhappy with the service he received from Wise. What happened The detailed background of... (4 pages)View decision -
Decision Reference DRN-5537585
29 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5537585 The complaint Mr G is unhappy Wise Payments Limited didn’t refund him payments he says he sent as part of a scam. He brings the complaint through professional representatives, but for simplicity I’ve referred to the actions of Mr G throughout the decision. What happened Mr G... (3 pages)View decision -
Decision Reference DRN-5813810
29 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5813810 The complaint Mr G complains that Wise Payments Limited didn’t do enough to prevent the loss he suffered when he was the victim of a scam. He is also unhappy that his account was closed. What happened The detailed background to this complaint is well known to both parties. ... (3 pages)View decision -
Decision Reference DRN-5523257
26 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5523257 The complaint Mr H complains that Wise Payments Limited trading as Wise will not refund money he lost to a scam. Mr H is represented by a firm, but for ease I have only referred to Mr H in this decision. What happened The background to this complaint is well known to both pa... (2 pages)View decision -
Decision Reference DRN-5622197
26 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5622197 The complaint Mr R complains that Wise Payments Limited won’t refund money he lost to a scam. A representative who I will call “F” complains on behalf of Mr R. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. ... (4 pages)View decision -
Decision Reference DRN-5703744
25 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5703744 The complaint Mr T is unhappy with Wise Payments Limited trading as Wise. Mr T didn’t want to have an account any longer with Wise as he was using it to gamble. So, he asked Wise to close his account and stop him opening new ones. Mr T said after this he was still able to o... (4 pages)View decision -
Decision Reference DRN-5460434
24 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5460434 The complaint D complain Wise Payments Limited (“Wise”) refused to refund payments using the chargeback process. D add that Wise later closed their account without explanation. To put things right, D want their funds refunded, their account reinstated, and compensation paid ... (2 pages)View decision -
Decision Reference DRN-5448279
24 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5448279 The complaint Mr Y complains on behalf of ‘G’, a limited company, that Wise Payments Limited (‘Wise’) closed G’s business account without explanation. To put things right, G wants compensation for the loss of profit. What happened G had a business account with Wise. At the... (3 pages)View decision
