We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5467393
8 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5467393 The complaint Mr S complains that Wise Payments Limited has unfairly withheld a referral reward of £75. What happened Wise is an international money transfer platform offering a remittance service and a multi- currency account to eliminate traditional high charges when send... (3 pages)View decision -
Decision Reference DRN-5662876
3 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5662876 The complaint Miss B complains about the way in which Wise Payments Limited handled her claim for a refund when a supermarket attempted to deliver an incorrect order. What happened In July 2023 Miss B placed an online order with a supermarket, which I’ll call “M”. She paid u... (3 pages)View decision -
Decision Reference DRN-5339224
3 Jul 2025 WiseAlpha Technologies Limited Not upheldInvestmentsDRN-5339224 The complaint Mr W complains that WiseAlpha Technologies Limited (“WiseAlpha”) will not offer a platform to create a secondary market in shares he acquired following the restructure of a corporate bond in which he invested. Mr W says he was led to believe WiseAlpha would off... (4 pages)View decision -
Decision Reference DRN-5013152
3 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5013152 The complaint Ms K complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to a job scam. She’s represented by a firm of solicitors. To keep things simple, I’ll refer to Ms K throughout this decision. What happened The background to this complaint is... (3 pages)View decision -
Decision Reference DRN-5597643
2 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5597643 The complaint Mrs V is unhappy that Wise Payments Limited (trading as Wise) won’t refund payments she made as a result of a scam. What happened Mrs V was the victim of a job scam involving the following payments from her Wise account: Ref Date Description Amount 1 7 January... (4 pages)View decision -
Decision Reference DRN-5296730
1 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5296730 The complaint Miss W complains that Wise Payments Limited decided not to refund her the money she lost through a scam. Miss W has brought her complaint to us via a representative but I will refer to her throughout for simplicity. What happened On 1 December 2023, Miss W op... (4 pages)View decision -
Decision Reference DRN-5263030
30 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5263030 The complaint Mr D is unhappy Wise Payments Limited won’t refund payments he sent as part of a scam. Mr D brings his complaint through professional representatives, but for simplicity I’ve referred to the actions of Mr D throughout this decision. What happened In early 2022 ... (5 pages)View decision -
Decision Reference DRN-5271684
30 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5271684 The complaint Mr S complains that Wise Payments Limited trading as Wise won’t refund money he said he lost to a scam. A firm represents Mr S, but for ease I have referred to Mr S in this decision. What happened Mr S said between August 2022 and September 2022 he made paymen... (2 pages)View decision -
Decision Reference DRN-5175616
27 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5175616 Complaint Mrs B is unhappy that Wise Payments Ltd didn’t agree to refund her after she fell victim to a scam. Background In late-2023, Mrs B was contacted in connection with a job opportunity. The role was flexible in terms of the hours expected and could be completed remote... (3 pages)View decision -
Decision Reference DRN-5258991
26 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5258991 The complaint Mr L complains Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr L says he lost £5,545.59 as a result of an investment scam. When reporting the scam to Wise in April 2024 Mr L said he completed an on... (3 pages)View decision
