We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-5651856
3 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5651856 The complaint P is unhappy that Wise Payments Limited won’t refund payments they made because of an advance fee scam. What happened A limited company that I will refer to as “P” said it was a victim of an advance fee scam which involved two payments they made in September 2... (4 pages)View decision -
Decision Reference DRN-5306628
2 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5306628 The complaint Ms H complains that Wise Payments Limited (‘Wise’) declined to refund her approximately £1,500 which she lost as a result of a scam. What happened The details of this complaint are well-known to both parties, so I will not go into every detail of what happened ... (4 pages)View decision -
Decision Reference DRN-5706487
2 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5706487 The complaint Mr K complains about how Wise Payments Limited trading as Wise dealt with an international transaction. What happened Mr K says he started a transfer of $83,190 to Euros on 2 March 2025 with Wise. He says the rate was guaranteed but when the money was received ... (2 pages)View decision -
Decision Reference DRN-5431250
1 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5431250 The complaint Mr A complains that Wise Payments Limited (Wise) unfairly closed his account without providing a proper explanation. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key... (3 pages)View decision -
Decision Reference DRN-5655581
1 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5655581 The complaint Mr G is unhappy with Wise Payments Ltd trading as Wise. Mr G thought he was using his Wise account to transfer money to an account belonging to his daughter abroad. It turned out to be an incorrect account and Mr G wants Wise to refund him the lost money - $3,8... (3 pages)View decision -
Decision Reference DRN-5130180
1 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5130180 The complaint Mr H is unhappy that Wise Payments Limited (Wise) won’t reimburse money he lost to a scam. Mr H is represented by a third-party claims firm, but I will refer to Mr H here. What happened The background to this complaint is well known to both parties, so I won’t... (4 pages)View decision -
Decision Reference DRN-5507208
29 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5507208 The complaint J, a limited company, complains that Wise Payments Limited (“Wise”) hasn’t refunded funds it says it lost as the result of a scam. The director of J, Mr K, made the complaint on its behalf and has referred it to us via a representative. For ease of reading in ... (3 pages)View decision -
Decision Reference DRN-4946345
29 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4946345 The complaint and background Mr M complains Wise Payments Limited (‘Wise’) won’t reimburse over £16,000 that he lost when he fell victim to a cryptocurrency investment scam. Our investigator didn’t uphold the complaint. He didn’t think Mr M’s account activity ought to have ... (2 pages)View decision -
Decision Reference DRN-5757158
29 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5757158 The complaint Mr W complains that Wise closed his existing account without notice after he applied for a USD account with it. What happened Mr W held an account with Wise that had been open since 2021 and on 8 June 2025 applied for a USD account so he could receive payments ... (2 pages)View decision -
Decision Reference DRN-5288940
28 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5288940 The complaint Mr M is unhappy Wise Payments Limited won’t refund a payment he says he made as part of a scam. What happened Mr M says a friend he’d known for a long time, that lived abroad, said he had advanced cancer. To help facilitate what could be a final meet up, Mr M s... (3 pages)View decision