We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-5680430
27 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5680430 The complaint Mr M has complained that Wise Payments Limited won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my dec... (2 pages)View decision -
Decision Reference DRN-5310196
21 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5310196 The complaint Mr K complains that Wise Payments Limited hasn’t refunded him money he lost to a cryptocurrency investment scam. What happened In late 2023, Mr K met someone through online dating. Not long after they began speaking, she introduced him to a cryptocurrency inves... (2 pages)View decision -
Decision Reference DRN-5353338
21 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5353338 The complaint Ms F complains Wise Payments Limited didn’t do more to help her after she was defrauded. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In July 2023, Ms F received an unexpected message... (5 pages)View decision -
Decision Reference DRN-5743051
20 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5743051 The complaint Miss C complains that Wise Payments Limited won’t refund money she lost when she was a victim of a job scam. Miss C is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (4 pages)View decision -
Decision Reference DRN-5183829
18 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5183829 The complaint Mr K complains about the actions of Wise Payments Ltd when he lost money to a scam. Mr K is being supported by a representative, but for ease I’ll only refer to Mr K. What happened The detailed background to this complaint is well known to both parties. So, I... (3 pages)View decision -
Decision Reference DRN-5623082
18 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5623082 The complaint Mrs S complains that Wise Payments Limited won’t refund payments she made as part of a scam. Mrs S has used a representative to bring her complaint, but for ease of reading, I’ll mostly just refer to and will ascribe the representative’s comments to Mrs S. Wh... (3 pages)View decision -
Decision Reference DRN-5760291
18 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5760291 The complaint Ms D is complaining that Wise Payments Limited didn’t do enough to prevent her from making payments as part of a scam, or to attempt to recover her payments once the scam had been reported. She is also complaining about Wise Payments Limited’s lack of response ... (3 pages)View decision -
Decision Reference DRN-5315921
15 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5315921 The complaint Ms P is unhappy that Wise Payments Limited won’t refund a payment she made because of an investment scam. What happened On 18 February 2021, Ms P made a payment from her Wise account to an international account held in her name. Money had been transferred from ... (3 pages)View decision -
Decision Reference DRN-5506049
15 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5506049 The complaint Mr A complains that Wise Payments Limited didn’t do enough to protect h from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5363131
14 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5363131 The complaint Mr S is unhappy that Wise Payments Limited, trading as Wise, will not refund £4,469.21 that he lost as the result of an Authorised Push Payment (APP) scam. What happened As both parties are familiar with the details of the scam, I will not repeat them in full h... (3 pages)View decision