We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5271684
30 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5271684 The complaint Mr S complains that Wise Payments Limited trading as Wise won’t refund money he said he lost to a scam. A firm represents Mr S, but for ease I have referred to Mr S in this decision. What happened Mr S said between August 2022 and September 2022 he made paymen... (2 pages)View decision -
Decision Reference DRN-5175616
27 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5175616 Complaint Mrs B is unhappy that Wise Payments Ltd didn’t agree to refund her after she fell victim to a scam. Background In late-2023, Mrs B was contacted in connection with a job opportunity. The role was flexible in terms of the hours expected and could be completed remote... (3 pages)View decision -
Decision Reference DRN-5258991
26 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5258991 The complaint Mr L complains Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr L says he lost £5,545.59 as a result of an investment scam. When reporting the scam to Wise in April 2024 Mr L said he completed an on... (3 pages)View decision -
Decision Reference DRN-5001036
24 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5001036 The complaint Ms A complains Wise Payments Limited didn’t do enough to protect her when she fell victim to an investment scam and that it won’t refund the money she lost as a result. What happened The background to this complaint is well-known to both parties and so I’ll onl... (4 pages)View decision -
Decision Reference DRN-5628131
23 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5628131 The complaint Mr B complains that Wise Payments Limited trading as Wise won’t reimburse 87,467.30 EUR that he lost when he fell victim to an investment scam. What happened Our investigator didn’t uphold the complaint. He didn’t think any of the payments looked suspicious su... (2 pages)View decision -
Decision Reference DRN-5549547
23 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5549547 The complaint Mr S complains that Wise Payments Limited didn’t credit him with the full amount of his transferred funds and deducted undisclosed fees. What happened Mr S has shown that he asked another financial business to transfer 2,800 US Dollars (USD) to his account at Wise... (2 pages)View decision -
Decision Reference DRN-5632502
20 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5632502 The complaint Ms M complains that Wise Payments Limited (‘Wise’) won’t refund money she lost when she was a victim of an impersonation scam. What happened The background of this complaint is well known to both parties, so I’ll only refer to some key events here. In summary, ... (6 pages)View decision -
Decision Reference DRN-4942901
19 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4942901 The complaint Ms G complains that Wise Payments Limited didn’t do enough to prevent the loss she suffered when she fell victim to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of ... (7 pages)View decision -
Decision Reference DRN-5635983
19 Jun 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5635983 The complaint Mr M complains that Wise Payments Limited didn’t do enough to prevent him from losing money to a cryptocurrency investment scam. Mr M has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr M himself where I als... (4 pages)View decision -
Decision Reference DRN-5139191
19 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5139191 The complaint Ms K has complained about Wise Payments Limited not refunding several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Ms K fell victim ... (3 pages)View decision