We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5593033
19 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5593033 The complaint Miss M complains that Wise Payments Limited won’t refund payments she made as a result of a scam. What happened Miss M was the victim of a job scam involving the following payments from her newly opened Wise account: Ref Date Description Amount 1 26 August 2023... (3 pages)View decision -
Decision Reference DRN-5325313
13 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5325313 The complaint Mr O complains that Wise Payments Limited (‘Wise’) won’t refund money he lost as part of a scam. Mr O is professionally represented, however, to keep things simple, I’ll refer to Mr O throughout my decision. What happened The background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-5314891
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5314891 The complaint Mr V is unhappy Wise Payments Limited didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this decision. What happened In 2023 Mr V saw ... (3 pages)View decision -
Decision Reference DRN-5491722
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5491722 The complaint Ms R complains that Wise Payments Limited didn’t do enough to protect her from financial harm when she fell victim to an employment scam. She wants the money she lost refunded along with 8% statutory interest, and compensation for the distress and inconvenience... (3 pages)View decision -
Decision Reference DRN-5232298
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5232298 The complaint Mr G is unhappy Wise Payments Limited closed his account. What happened Mr G held a Wise account which opened in September 2017. Mr G used this account to make international transfers. On 17 June 2024 Mr G attempted to make a transfer to the Philippines. The ... (3 pages)View decision -
Decision Reference DRN-5257292
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5257292 The complaint Ms D complains Wise Payments Limited trading as Wise has refused to refund a transaction made from her account which she says she did not make or authorise. What happened On 8 August 2024, Ms D noticed a card payment debited from her account for £2,500 to an i... (2 pages)View decision -
Decision Reference DRN-5249691
11 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5249691 The complaint Mr S complains that Wise Payments Limited (“Wise”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as foll... (5 pages)View decision -
Decision Reference DRN-5105243
10 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5105243 The complaint Mr S complains that Wise Payments Limited didn’t protect him when he says he was the victim of an investment scam. Mr S is being supported in making his complaint by a representative, but for ease, I’ll only refer to Mr S in this decision. What happened In la... (5 pages)View decision -
Decision Reference DRN-5302783
10 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5302783 The complaint Mr W complains Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr W said he believed he was making a booking through a well-known accommodation rental platform. He said the rental listing appeared gen... (3 pages)View decision -
Decision Reference DRN-4966130
10 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4966130 The complaint Mr A complains about Wise Payments Limited trading as Wise not refunding several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and b... (3 pages)View decision