We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
-
Decision Reference DRN-5506679
12 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5506679 The complaint Mr H complains that Wise Payments Limited (Wise) will not refund him for failed cash withdrawals despite the money being debited from his account. What happened Mr H states that on 4 October 2024 he attempted to make a cash withdrawal from an Automated Teller ... (5 pages)View decision -
Decision Reference DRN-5229692
11 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5229692 The complaint Mr W has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In February 2024, Mr W was cold called by scammers claiming to be from HM Revenue & Customs (HMRC). They told Mr W he hadn’t paid his... (3 pages)View decision -
Decision Reference DRN-5746397
11 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5746397 The complaint Mrs J is complaining that Wise Payments Limited won’t refund some of the payments she made to a scam. The complaint is brought on Mrs J’s behalf by a representative. What happened The detailed background to this complaint is well known to both parties and has... (4 pages)View decision -
Decision Reference DRN-5732821
8 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5732821 The complaint Mr G has complained that Wise won’t refund a payment he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. I issue... (2 pages)View decision -
Decision Reference DRN-5399257
7 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5399257 The complaint Mr E complains Wise Payments Limited closed his account without reason and have retained the account balance. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key event... (3 pages)View decision -
Decision Reference DRN-5703397
6 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5703397 The complaint Mr D has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In late 2023, Mr D found a job opportunity via social media, submitting online reviews for commission. He had to pay his own money in to ... (3 pages)View decision -
Decision Reference DRN-5720639
6 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5720639 The complaint Mrs N complains Wise Payments Limited won’t refund money she lost as part of a crypto investment scam. Mrs N is being supported in making her complaint by a representative, but for ease, I’ll refer to Mrs N throughout this decision. What happened Mrs N said she... (6 pages)View decision -
Decision Reference DRN-5601527
6 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5601527 The complaint Mr B complains that Wise Payments Limited (“Wise”) won’t refund a payment of £2,000 made to the wrong person/account resulting in the closure of his US bank account. What happened On 20 January 2025 at 15.29 Mr B manually sent a transfer for £2,000 from his Wi... (3 pages)View decision -
Decision Reference DRN-5253064
5 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5253064 The complaint Mr W complains that Wise Payments Limited will not refund money he said he lost to a scam. What happened The details of this complaint are well known to both parties so I will not repeat it all again here. In summary, Mr W said he made the following payments to... (3 pages)View decision -
Decision Reference DRN-5568731
1 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5568731 The complaint Mr A complains that Wise Payments Limited trading as Wise has discriminated against him because of checks it made on an incoming payment. What happened In February 2025, Mr A received a payment from a friend into his Wise account. Before Wise fully accepted the... (2 pages)View decision