We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4965961
18 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4965961 The complaint Mr B complains that Wise Payments Limited (“Wise”) won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B says he fell for two scams. The firs... (4 pages)View decision -
Decision Reference DRN-4962333
17 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4962333 The complaint Mr F complains that Wise Payments Limited unfairly suspended and closed his account. What happened Wise is an international money transfer platform and money remittance service. It provides accounts to customers in countries which it supports, including the UK,... (2 pages)View decision -
Decision Reference DRN-5023428
16 Sep 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5023428 The complaint Mr N is unhappy with the service he’s received from Wise Payments Limited surrounding a payment he expected to receive but which was returned by Wise to the sender. What happened On 13 October 2023, Mr N received an email from Wise explaining that his account ... (4 pages)View decision -
Decision Reference DRN-5023344
16 Sep 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5023344 The complaint Mr K has complained that Wise Payments Limited (“Wise”) failed to pick up on unusual payments from his account which led to him becoming the victim of a scam. What happened I set out the background to this complaint, as well as my provisional findings, in my p... (6 pages)View decision -
Decision Reference DRN-5020485
13 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5020485 The complaint Mrs J is unhappy Wise Payments Limited (“Wise”), won’t reimburse her for the money she lost when she fell victim to an ‘authorised push payment’ (“APP”) rental accommodation scam. Mrs J has been represented in bringing her complaint – but for ease, I’ll refer ... (5 pages)View decision -
Decision Reference DRN-4748876
12 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4748876 The complaint Mr S is unhappy that Wise Payments Limited (‘Wise’) won’t refund money he lost from a job scam. What happened Mr S fell victim to a job scam, where he was convinced to send money from his Wise account to fraudsters under the guise he’d get the money back alongs... (2 pages)View decision -
Decision Reference DRN-4141276
12 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4141276 The complaint Mr M complains that Wise Payments Limited (trading as Wise) blocked his payment and closed his account. Mr M adds that Wise’s actions are not in line with regulations and are discriminatory based on his nationality. What happened The details of this complaint ... (5 pages)View decision -
Decision Reference DRN-5017164
11 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5017164 The complaint T is a company registered in Gibraltar, and it has brought this complaint through its director, whom I’ll refer to as Mr H. T complains that Wise Payments Limited suspended and then closed its account without notice and that it did not explain why it had done s... (4 pages)View decision -
Decision Reference DRN-4975695
6 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4975695 The complaint Mr B complains that Wise Payments Limited (Wise) closed his account and didn’t return money paid into the account back to him, so he has lost out financially. What happened The detailed background to this complaint is well known to both parties. As such, I’ll ... (4 pages)View decision -
Decision Reference DRN-5007384
6 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5007384 Complaint Mr G is unhappy that Wise Payments Limited didn’t reimburse him after he told it he’d fallen victim to a scam. Background In 2023, Mr G opened up an account with a cryptocurrency platform and invested £250. He didn’t continue to invest in cryptocurrency because he ... (3 pages)View decision
