We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-5685272
1 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5685272 The complaint Miss B is complaining that Wise Payments Limited didn’t do enough to prevent her from making payments to a scam. What happened Both parties are familiar with the circumstances, so I’ll only summarise them here. In December 2023 Miss B fell victim to a job scam.... (3 pages)View decision -
Decision Reference DRN-5705226
1 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5705226 The complaint Mrs E complains that Wise Payments Limited (Wise) didn’t do enough to protect her from the financial harm caused by a cryptocurrency-based investment scam. Mrs E has been represented by a claims management company throughout her complaint. I have referred to t... (4 pages)View decision -
Decision Reference DRN-5427571
1 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5427571 The complaint Ms T complains that Wise Payments Limited won’t refund the money she lost when she was the victim of a scam. What happened In November 2023, Ms T received a text message about a potential job for her. She replied that she was interested and was told the job in... (4 pages)View decision -
Decision Reference DRN-5728971
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5728971 The complaint Miss S complains that Wise Payments Limited trading as Wise (Wise) unfairly closed her account without providing a proper explanation. Miss S adds that Wise took too long to release her closing account balance. And gave her wrong information. What happened The... (4 pages)View decision -
Decision Reference DRN-5708900
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5708900 The complaint Mr K complains that Wise Payments Limited (“Wise”) won’t refund money he lost when he was a victim of a scam. What happened The background of this complaint is well known to both parties, so I’ll only refer to the key events here. In February 2024, Mr K receive... (7 pages)View decision -
Decision Reference DRN-5727815
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5727815 The complaint Mr O complains that Wise Payments Limited closed his account without notice and that it has not properly accounted for the funds held at the time of closure. What happened In July 2024 Mr O contacted Wise to query a payment which had been made from his account.... (2 pages)View decision -
Decision Reference DRN-5663582
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5663582 The complaint S complain that Wise Payments Limited won’t refund money they say they lost to an investment scam. S is being supported in making their complaint by a representative. But for ease, I’ll only refer to S in this decision. What happened The background to this comp... (5 pages)View decision -
Decision Reference DRN-4975142
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4975142 The complaint Miss A is unhappy Wise Payments Limited (“Wise”) hasn’t reimbursed her after she fell victim to an employment scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail again here. However, ... (3 pages)View decision -
Decision Reference DRN-5136524
30 Jul 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5136524 The complaint Mr S complains that Wise Payments Limited won’t refund payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, and based on the submissions o... (5 pages)View decision -
Decision Reference DRN-5724589
30 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5724589 The complaint Mr Y complains that Wise Payments Limited refused to make chargeback requests in respect of three payments for purchases on eBay. What happened In August 2024 Mr Y bought three appliances from Dyson’s eBay store – two hair stylers for £299.99 each and a vacuum ... (3 pages)View decision