We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4893333
4 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4893333 The complaint Ms L complains about the service she’s received from Wise Payments Limited surrounding payments made from her account that she says she didn’t make or otherwise authorise. What happened The background to this complaint is well known to both parties. So, I’ll o... (3 pages)View decision -
Decision Reference DRN-4971120
2 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4971120 The complaint Mr E complains that Wise Payments Limited blocked and closed his account. Mr E is also unhappy about the amount of time it took Wise to release money held his account back to him and the service Wise provided. What happened Mr E had two personal accounts with... (4 pages)View decision -
Decision Reference DRN-4993886
30 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4993886 Complaint Mr A is unhappy that Wise Payments Limited didn’t reimburse him after he fell victim to a scam. Background The background to this case is well known to the parties, so I only intend to set out a summary here. Mr A had been applying for work online. He was contacted... (3 pages)View decision -
Decision Reference DRN-4559311
30 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4559311 The complaint Mrs A complains that Wise Payments Limited (“Wise”) won’t refund the money she lost in a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Mrs A noticed on a social media platform an adver... (4 pages)View decision -
Decision Reference DRN-4771894
28 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4771894 The complaint Mr H complains that Wise Payments Limited (‘Wise’) closed his account without warning or reason. He wants compensation and to know why it closed his account. What happened Mr H had business and personal accounts with Wise for a number of years. All his account... (4 pages)View decision -
Decision Reference DRN-4967105
27 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4967105 The complaint Mr A has complained that that Wise Payments Limited (“Wise”) didn’t protect him from becoming the victim of a scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key po... (3 pages)View decision -
Decision Reference DRN-4941931
23 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4941931 The complaint D, a company, complains that Wise Payments Limited closed its accounts without notice and that it has not returned funds which were held in the account. What happened D is a company, owned and controlled by Mr M, who has brought this complaint on its behalf. It... (2 pages)View decision -
Decision Reference DRN-4980589
22 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4980589 The complaint Miss O is unhappy Wise Payments Limited (trading as Wise) hasn’t reimbursed her for the money she lost when she fell victim to a scam. What happened Miss O was contacted by an individual claiming to be from her main bank account provider (which I’ll call ‘L’).... (4 pages)View decision -
Decision Reference DRN-4937223
21 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4937223 The complaint Mr S complains that Wise Payments Limited closed his account without notice and without giving reasons. What happened Mr S opened an account with Wise on 7 December 2023. His account statement shows that he received a payment of £3,990 on 8 December and that he... (2 pages)View decision -
Decision Reference DRN-4661217
21 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4661217 The complaint Mr B complains that Wise Payments Limited refused to reimburse him after he fell victim to a job scam. What happened Mr B has explained that he received contact from who he believed was a recruitment company (but was in fact a fraudster) via an instant messagin... (4 pages)View decision
