We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-4911715
29 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4911715 The complaint Mr B has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In 2023, Mr B was contacted by a scammer posing as a romantic interest. After some messaging, they persuaded Mr B to invest in a cryptocu... (2 pages)View decision -
Decision Reference DRN-5218474
29 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5218474 The complaint Mrs U complains that Wise Payments Limited hasn’t fully refunded her after she was the victim of an elaborate investment scam. What happened Around September 2023 Mrs U found an investment company I’ll call ‘F’ on social media. She contacted F about the opportu... (2 pages)View decision -
Decision Reference DRN-5717939
28 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5717939 The complaint Mr H is complaining that Wise Payments Limited didn’t do enough to prevent him from making payments to a scam. What happened Both parties are familiar with the circumstances of the scam so I’ll only summarise it briefly here. In early 2024 Mr H fell victim to a... (3 pages)View decision -
Decision Reference DRN-5177115
26 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5177115 The complaint Mrs K complains that Wise Payments Limited (Wise) won’t reimburse her for payments she made to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (4 pages)View decision -
Decision Reference DRN-4993358
25 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4993358 The complaint Miss M complains that Wise Payments Ltd. (‘Wise’) declined to refund her £4,650, which she says she lost as a result of a scam. What happened The details of this complaint are well-known to both parties, so I won’t go into every detail of what happened here. Bu... (3 pages)View decision -
Decision Reference DRN-5698848
24 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5698848 The complaint Mrs M is being represented by solicitors. She’s complaining about Wise Payments Limited because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs M fell victim to a cruel investment scam after responding to an advert she saw on... (3 pages)View decision -
Decision Reference DRN-5423419
24 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5423419 The complaint Mr S complains Wise Payments Limited wouldn’t accept an unenrolled deed pool as evidence that he’s changed his name. What happened Mr S opened an account with Wise in April 2024. Mr S contacted Wise on 18 January 2025 to say he’d changed his name and wanted his... (2 pages)View decision -
Decision Reference DRN-5677320
24 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5677320 The complaint Miss H complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to an investment scam. What happened The background is known to both parties. I won’t repeat all the details here. In summary, Miss H says that in around October 2023, she was ... (3 pages)View decision -
Decision Reference DRN-5614439
23 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5614439 The complaint Mr M complains that Wise Payments Limited didn’t do enough to prevent him losing money to a job scam. Mr M initially brought his complaint via a representative (although he now brings it himself). But for ease of reading, I’ll just refer to Mr M where I also m... (4 pages)View decision -
Decision Reference DRN-4782990
22 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4782990 The complaint Ms R is complaining that Wise Payments Limited didn’t do enough to prevent her from falling victim to an investment scam. The complaint is brought on her behalf by a professional representative. What happened In May 2022 Ms R fell victim to an investment scam.... (6 pages)View decision