We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4973784
19 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4973784 The complaint Mr V has complained that Wise Payments Limited (trading as “Wise”) didn’t warn him that he could be falling victim to a scam when he sent two payments. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it... (4 pages)View decision -
Decision Reference DRN-4920432
19 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4920432 The complaint Mr W complains Wise Payments Limited (Wise) sent an overseas payment in Euro’s rather than the currency he’d requested. What happened Mr W says in late February 2024 he set up a payment online from his Wise account to a beneficiary in South Africa to be sent in... (2 pages)View decision -
Decision Reference DRN-4901476
16 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4901476 The complaint Mr S complains that Wise Payments Limited hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well known to all parties and so I’ll only summarise the key events here. Mr S found what he believed to be a legitim... (3 pages)View decision -
Decision Reference DRN-4869376
15 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4869376 The complaint Mr C complains that Wise Payments Limited, trading as Wise, closed his account without notice or explanation. Mr C would like his account reinstated and an explanation for the closure. What happened Mr C opened an account with Wise in January 2023. On 26 Novemb... (2 pages)View decision -
Decision Reference DRN-4962052
15 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4962052 The complaint Miss S via a representative complains that Wise Payments Limited (“Wise”) won’t refund the money she lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Miss S f... (5 pages)View decision -
Decision Reference DRN-4744948
15 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4744948 The complaint Ms B has complained that Wise Payments Limited, trading as (“Wise”), failed to protect her from an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise th... (3 pages)View decision -
Decision Reference DRN-4817853
14 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4817853 The complaint Mrs H has complained that Wise Payments Limited (“Wise”) failed to effectively protect her from becoming the victim of a car purchase scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I... (3 pages)View decision -
Decision Reference DRN-4882543
13 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4882543 The complaint Mr T has complained that Wise Payments Limited (“Wise”) failed in its duty to protect him from an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4677103
9 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4677103 The complaint Mr R has complained that Wise Payments Limited, trading as (“Wise”) failed to protect him from an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4888016
8 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4888016 The complaint Mr P complains that Wise Payments Limited won’t refund money he lost when he was a victim of a crypto investment scam. Mr P is being supported by a representative, but for ease, I’ll refer to Mr P throughout this decision. What happened The background to this c... (5 pages)View decision
