We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4899382
7 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4899382 The complaint Mrs H complains that Wise Payments Limited (“Wise”) have failed to refund the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giv... (2 pages)View decision -
Decision Reference DRN-4885999
5 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4885999 The complaint Mr P is unhappy that Wise Payments Limited (“Wise”) won’t refund the money he lost after he fell victim to a scam. What happened I’m not going to cover all the points raised in detail here. The view of 10 May 2024 covered the detailed timeline of the transacti... (4 pages)View decision -
Decision Reference DRN-4832521
31 Jul 2024 TransferWise Ltd Not upheldBanking and PaymentsDRN-4832521 The complaint Mr G complains that TransferWise declined to make a chargeback request and then removed his card facilities from his account. What happened Mr G has an account with TransferWise, an electronic money institution. Amongst other services, TransferWise offers payme... (2 pages)View decision -
Decision Reference DRN-4934940
30 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4934940 The complaint Mr S complains that Wise Payments Limited (“Wise”) won’t refund the money he lost as a result of two scams. He’s being supported by a representative. To keep things simple, I’ll refer to Mr S throughout this decision. What happened The background to this com... (3 pages)View decision -
Decision Reference DRN-4937556
30 Jul 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4937556 The complaint Mr V complains Wise Payments Limited didn’t do enough to protect him when he fell victim to a job scam. What happened Mr V has an account with Wise which he says the scammer recommended he open. He also has an account with another business who I’ll refer to as ... (3 pages)View decision -
Decision Reference DRN-4903822
25 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4903822 The complaint Mr A is unhappy about the time taken and the banks used by Wise Payments Limited for his international money transfer. What happened Mr A’s money was delayed for a couple of months during the transfer. Mr A said this was because Wise didn’t carry out the trans... (3 pages)View decision -
Decision Reference DRN-4901967
25 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4901967 The complaint Ms H complains that Wise Payments Limited trading as Wise should’ve done more to prevent her falling victim to a job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in detail. The facts are not... (2 pages)View decision -
Decision Reference DRN-4923994
23 Jul 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4923994 The complaint Mr F complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost after falling victim to a scam. What happened Mr F’s complaint has been brought by a professional representative. However, as the account is in Mr F’s name, I’ll refer to him thr... (6 pages)View decision -
Decision Reference DRN-4914690
19 Jul 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4914690 The complaint M complain Wise Payments Limited (“Wise”) closed their account and withheld the funds. M add Wise’s actions are discriminatory due to the nationality of their directors, and that it’s failed to properly identify their country of residence. M say Wise’s action... (3 pages)View decision -
Decision Reference DRN-4886893
19 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4886893 The complaint Miss D complains that Wise Payments Limited did not refund all the payments she lost to a scam. What happened Miss D was contacted on a messaging app by a recruiter with a job opportunity. She accepted the job which was fully remote and would only take an hour ... (3 pages)View decision
