We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-5411437
17 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5411437 The complaint Mr S complains that Wise Payments Limited won’t refund payments he considers were the result of a scam. What happened Mr S considers the following payments made from his Wise account were part of a scam: Date Description 14 June 2024 Payment to an individual ‘K... (2 pages)View decision -
Decision Reference DRN-5493392
17 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5493392 The complaint Mr W complains Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr W said he received a text message from a supposedly wrong number. Mr W said he and the person, who’ll I’ll refer to as the scammer, co... (5 pages)View decision -
Decision Reference DRN-4977266
17 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4977266 The complaint Ms G complains Wise Payments Limited (“Wise”) didn’t do enough to protect her when she fell victim to a scam. What happened Ms G said she read an article on social media involving the promotion of cryptocurrency by celebrities. Ms G said she clicked a link whi... (4 pages)View decision -
Decision Reference DRN-5478391
17 Apr 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5478391 The complaint Miss U complains Wise Payments Limited (“Wise”) declined to refund payments she says she didn’t make. What happened On 31 December 2023, Miss U received a call from someone claiming to be from one of her banking providers. In the days prior to the call, she’d r... (5 pages)View decision -
Decision Reference DRN-5442172
11 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5442172 The complaint Mr W is complaining that Wise Payments Limited didn’t do enough to prevent him from making payments to an investment scam. What happened Both parties are familiar with the background to this complaint so I won’t go into detail here. In short, in late 2023 Mr W ... (3 pages)View decision -
Decision Reference DRN-4992165
11 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4992165 The complaint Miss G complains that Wise Payments Limited (Wise) is refusing to refund her the amount she lost as the result of a scam. Miss G is being represented by a third party. To keep things simple, I will refer to Miss G throughout my decision. What happened The backg... (3 pages)View decision -
Decision Reference DRN-5243747
9 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5243747 The complaint Ms N is being represented by solicitors. She’s complaining about Wise Payments Limited because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms N fell victim to a cruel cryptocurrency recovery scam. As I understand it, she’d pr... (4 pages)View decision -
Decision Reference DRN-5199188
9 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5199188 The complaint Mr N complains that Wise Payments Limited (‘Wise’) won't refund the money he lost after he fell victim to a scam. Mr N is represented in this matter by a third party, but for ease of reading I have referred to Mr N throughout this decision. What happened T... (5 pages)View decision -
Decision Reference DRN-5416751
8 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5416751 The complaint Mr S is unhappy that Wise Payments Limited won’t refund payments he made as a result of an investment scam. What happened Mr S was the victim of an investment scam involving the following payments from his Wise account, which he opened on 3 November 2023: Date ... (3 pages)View decision -
Decision Reference DRN-5190681
8 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190681 The complaint Mr N is complaining that Wise Payments Limited didn’t do enough to prevent him from making payments to an investment scam. The complaint is brought on his behalf by a professional representative. What happened The circumstances of this scam are well-known to b... (3 pages)View decision