We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
-
Decision Reference DRN-4535873
18 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4535873 The complaint Mrs K, via a representative, complains that Wise Payments Limited (“Wise”) have failed to refund the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-4749266
18 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4749266 The complaint Mr A complains that Wise Payments Limited did not refund the £5,300 he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail here. In summary, Mr A fell victim to a task-based job scam and s... (2 pages)View decision -
Decision Reference DRN-4909259
16 Jul 2024 TransferWise Ltd UpheldBanking and PaymentsDRN-4909259 The complaint Mrs A complains TransferWise Ltd didn’t do enough to protect her when she was the victim of an investment scam. What happened Mrs A has accounts with another bank who I’ll refer to as “N” in the rest of this decision – including an ISA and a savings account – a... (4 pages)View decision -
Decision Reference DRN-4857170
10 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4857170 The complaint Mr P complains that Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll f... (3 pages)View decision -
Decision Reference DRN-4743327
9 Jul 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4743327 The complaint A company which I’ll refer to as O complains that Wise Payments Limited (‘Wise’) hasn’t reimbursed the funds O lost as a result of a scam. Mr S, who is a director of O, brings this complaint on O’s behalf. What happened O’s office manager was trying to pay a VAT b... (4 pages)View decision -
Decision Reference DRN-4821570
2 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4821570 The complaint Mr K complains that Wise Payments Limited didn’t protect him from an investment scam. Mr K is being supported in making his complaint by a representative. But for ease, I’ll refer to Mr K in this decision. What happened In 2021 Mr K says he was introduced by a fri... (3 pages)View decision -
Decision Reference DRN-4732194
2 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4732194 The complaint Mr O complains that Wise Payments Limited won’t refund him money he says he lost as a result of a scam. He is also unhappy that Wise closed his accounts and the service it provided to him. What happened Mr O had two accounts with Wise – a business account and a pe... (4 pages)View decision -
Decision Reference DRN-4698168
1 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4698168 The complaint X complains that Wise Payments Limited blocked and then closed his account with it, and that it returned most of the funds on the account to a payer, rather than to him. What happened In May 2023 X received a payment of €4,985 to his account with Wise, which provi... (2 pages)View decision -
Decision Reference DRN-4744014
30 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4744014 The complaint Mr H complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well know... (4 pages)View decision -
Decision Reference DRN-4714672
28 Jun 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4714672 The complaint Miss H complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a job scam, or to help her to recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision
