We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4833406
4 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4833406 The complaint Ms T complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4832051
4 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4832051 The complaint Mr L complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened In August 2022, Mr L came into contact with someone I’... (4 pages)View decision -
Decision Reference DRN-4717078
3 Jun 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4717078 The complaint Mr L complains that Wise Payments Limited (“Wise”) won’t refund the money he lost as a result of an employment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr L throughout this decision. What happened The background to this ... (3 pages)View decision -
Decision Reference DRN-4659040
30 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4659040 The complaint Ms J complains that Wise Payments Limited trading as Wise did not refund a series of payments she lost to a scam. What happened Ms J was the victim of an investment scam, in which she was convinced to open an account with Wise and make the following payments to th... (3 pages)View decision -
Decision Reference DRN-4790586
29 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4790586 The complaint Mr K complains that Wise Payments Limited won’t refund him an amount he believes he was overcharged by a merchant that he paid using his Wise debit card. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a... (2 pages)View decision -
Decision Reference DRN-4817253
24 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4817253 The complaint Mr W complains that Wise Payments Limited withheld access to funds after it closed his account. What happened Mr W had an account with Wise. In July 2020, Wise froze Mr W’s account. It says he was using the account for speculative currency trading – which it says ... (3 pages)View decision -
Decision Reference DRN-4814332
23 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4814332 The complaint Miss V complains that Wise Payments Limited won’t refund the money she lost after she was the victim of a scam. What happened In early 2023, Miss V saw an advert for a cryptocurrency investment company on a social media platform. She says she checked online review... (5 pages)View decision -
Decision Reference DRN-4810080
23 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4810080 Complaint Mrs D is unhappy that Wise Payments Limited (Wise) didn’t do more to protect her when she was targeted by a scammer. Background The background to this case is well known to the parties, so I don’t intend to set out in full here. What follows is a brief summary of what... (4 pages)View decision -
Decision Reference DRN-4339194
21 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4339194 The complaint Mr J complains that Wise Payments Limited (“Wise”) closed his account without notice and that it was unable to provide him sufficient information when he contacted it about this. What happened Mr J opened an account with Wise in July 2021. On 4 April 2023 Wise con... (4 pages)View decision -
Decision Reference DRN-4784851
20 May 2024 Wise One (UK) Ltd Not upheldInsuranceDRN-4784851 The complaint Mrs K and Mr K complain that Wise One (UK) Ltd mis-sold them insufficient term assurance cover, meaning they now have a shortfall of £17,803 after making a critical illness claim. What happened For ease of reading, I’ll hereafter refer to Mrs K and Mr K as ‘Mr and... (5 pages)View decision
