We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5006013
24 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5006013 The complaint Mr P complains that Wise Payments Limited (‘Wise’) didn’t do enough to prevent the loss he suffered when he sent money to one of their customers as the result of a romance scam. Mr P is represented in this complaint, but I’ll refer to him as it’s his complaint.... (4 pages)View decision -
Decision Reference DRN-5501263
23 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5501263 The complaint Miss C complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a romance scam. She’s complained with the help of a representative. What happened Miss C has an account with a business who I’ll refer to as “H” throughout the rest o... (2 pages)View decision -
Decision Reference DRN-5010888
22 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5010888 The complaint Mr B is unhappy that Wise Payments Limited haven’t refunded money he lost as a result of a scam. Mr B is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr B in the decision. What happened The detailed background ... (3 pages)View decision -
Decision Reference DRN-5191871
17 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5191871 The complaint Miss K is unhappy that Wise Payments Limited won’t refund all the payments she made as a result of a scam. What happened In summary, Miss K was the victim of a job scam involving several payments to individuals from her newly opened Wise account. Miss K subsequ... (2 pages)View decision -
Decision Reference DRN-5411437
17 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5411437 The complaint Mr S complains that Wise Payments Limited won’t refund payments he considers were the result of a scam. What happened Mr S considers the following payments made from his Wise account were part of a scam: Date Description 14 June 2024 Payment to an individual ‘K... (2 pages)View decision -
Decision Reference DRN-5493392
17 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5493392 The complaint Mr W complains Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr W said he received a text message from a supposedly wrong number. Mr W said he and the person, who’ll I’ll refer to as the scammer, co... (5 pages)View decision -
Decision Reference DRN-4977266
17 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4977266 The complaint Ms G complains Wise Payments Limited (“Wise”) didn’t do enough to protect her when she fell victim to a scam. What happened Ms G said she read an article on social media involving the promotion of cryptocurrency by celebrities. Ms G said she clicked a link whi... (4 pages)View decision -
Decision Reference DRN-5478391
17 Apr 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5478391 The complaint Miss U complains Wise Payments Limited (“Wise”) declined to refund payments she says she didn’t make. What happened On 31 December 2023, Miss U received a call from someone claiming to be from one of her banking providers. In the days prior to the call, she’d r... (5 pages)View decision -
Decision Reference DRN-5442172
11 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5442172 The complaint Mr W is complaining that Wise Payments Limited didn’t do enough to prevent him from making payments to an investment scam. What happened Both parties are familiar with the background to this complaint so I won’t go into detail here. In short, in late 2023 Mr W ... (3 pages)View decision -
Decision Reference DRN-4992165
11 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4992165 The complaint Miss G complains that Wise Payments Limited (Wise) is refusing to refund her the amount she lost as the result of a scam. Miss G is being represented by a third party. To keep things simple, I will refer to Miss G throughout my decision. What happened The backg... (3 pages)View decision
