We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5706108
13 Jan 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5706108 The complaint Mr J complains that Wise Payments Limited trading as Wise (Wise) unfairly closed his account without providing a proper explanation. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of... (3 pages)View decision -
Decision Reference DRN-5862864
13 Jan 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5862864 The complaint Mr J is unhappy that Wise Payments Limited (Wise) won’t reimburse money he lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr J sadly fell victim to an impersonation s... (3 pages)View decision -
Decision Reference DRN-5724159
9 Jan 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5724159 The complaint At the time of the complaint, Mr B was a sole trader. Mr B is unhappy that Wise Payments Limited have refused to refund a transaction he says he didn’t authorise. What happened Mr B first contacted Wise in March 2024 to dispute a payment of just over £6,000 to ... (3 pages)View decision -
Decision Reference DRN-5895148
8 Jan 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5895148 The complaint Mr C complains Wise Payments Limited trading as Wise didn’t do enough to get a refund for transactions made on his debit card. What happened In January and February 2025, Mr C made a number of transactions, via his Wise debit card to online merchants. Mr C th... (4 pages)View decision -
Decision Reference DRN-6056149
6 Jan 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6056149 The complaint Mr S complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost after falling victim to a scam. What happened Mr S was contacted via a messaging app by someone who offered him an online job, posting reviews of hotels. He was required to compl... (4 pages)View decision -
Decision Reference DRN-5792709
5 Jan 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5792709 The complaint Mr O complains that Wise Payments Limited (‘Wise’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr O says that in March 2025 he received a message from someone who claimed to be from a recruitment company who asked if he would... (2 pages)View decision -
Decision Reference DRN-5822166
31 Dec 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5822166 The complaint Ms K complains that Wise Payments Limited (‘Wise’) declined to refund her in full when she says she lost over £12,000 as a result of a scam. What happened I wrote to both parties, outlining my provisional thoughts on this case in November 2025. Below is an extr... (4 pages)View decision -
Decision Reference DRN-5940232
24 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5940232 The complaint Mr G complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened ... (4 pages)View decision -
Decision Reference DRN-5962209
23 Dec 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5962209 The complaint Mrs S complains that Wise Payments Limited (Wise) won’t refund money she lost when she was a victim of a job scam. Mrs S is represented in this matter, but for ease of reading I have referred to Mrs S throughout this decision. What happened The background to th... (6 pages)View decision -
Decision Reference DRN-5914492
22 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5914492 The complaint Mrs G complains about the actions of Wise Payments Limited when she lost money to a scam. Mrs G is being represented by a legal representative but, for ease, I’ll only refer to Mrs G below. What happened The detailed background to this complaint is well known... (3 pages)View decision