We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-6246686
25 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6246686 The complaint Mr K has complained Wise Payments Limited failed to sufficiently intervene causing him to fall victim to an authorised push payment (APP) scam or recover his funds after it occurred. Mr K is represented by a professional representative, but for ease I will jus... (4 pages)View decision -
Decision Reference DRN-6111349
25 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6111349 The complaint Ms G has complained about the way Wise Payments Limited (“Wise”) handled her request for money back in relation to services bought with her debit card. What happened The circumstances of the complaint are well known to the parties so I won’t go over everything ... (4 pages)View decision -
Decision Reference DRN-5902136
25 Mar 2026 WISE ASSETS UK LTD Not upheldInvestmentsDRN-5902136 The complaint Mr D has complained about the information that Wise Assets UK Ltd provided him relating to his holding in an offshore fund. He says this unfairly caused him a tax liability. What happened Mr D has an account with Wise. Money in the account can be placed in wha... (4 pages)View decision -
Decision Reference DRN-5892948
25 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5892948 The complaint Mrs R complains that Wise Payments Limited won’t refund money she lost when she was a victim of several linked scams. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs R fell victim ... (4 pages)View decision -
Decision Reference DRN-6212453
25 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6212453 The complaint Ms R complains that Wise Payments Limited will not reimburse the funds she says she lost to a scam. What happened The background to this complaint is well known to both parties so I will not repeat it all here. In summary, Ms R says she made a payment of £7,500... (2 pages)View decision -
Decision Reference DRN-5974036
24 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5974036 The complaint Mr B complains Wise Payments Limited trading as Wise (Wise) deactivated his account without prior notice and recorded a fraud marker against him. To put things right, he would like the account reinstated or explanation for closure, as well as an apology and c... (4 pages)View decision -
Decision Reference DRN-6220500
23 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6220500 The complaint Mr W complains, initially via a representative, that Wise Payments Limited trading as Wise (“Wise”) have failed to refund the money he lost as part of What happened The details of this complaint are well known to both parties, so I will not repeat everything ag... (3 pages)View decision -
Decision Reference DRN-5870296
23 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5870296 The complaint Mr M complains Wise Payments Limited (“Wise”) hasn’t fully refunded funds he said he lost as the result of a scam. The complaint has been brought on Mr M’s behalf by a professional representative, for the most part I’ll refer to Mr M. What happened Both parti... (2 pages)View decision -
Decision Reference DRN-6189079
20 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6189079 The complaint Mr T complains that Wise Payments Limited won’t refund the money he lost when he used a non-UK licensed gambling site. What happened The detailed background to this complaint is well known to both parties and the following is a summary of what happened. Mr T ... (3 pages)View decision -
Decision Reference DRN-6174514
19 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6174514 The complaint Mrs C complains that Wise Payments Limited did not reimburse the £2,531.50 she lost to a scam. What happened Mrs C met an individual online, who she developed a relationship with, unfortunately they were a scammer. The scammer asked Mrs C to accept a briefcase ... (3 pages)View decision