We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5001036
24 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5001036 The complaint Ms A complains Wise Payments Limited didn’t do enough to protect her when she fell victim to an investment scam and that it won’t refund the money she lost as a result. What happened The background to this complaint is well-known to both parties and so I’ll onl... (4 pages)View decision -
Decision Reference DRN-5632502
20 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5632502 The complaint Ms M complains that Wise Payments Limited (‘Wise’) won’t refund money she lost when she was a victim of an impersonation scam. What happened The background of this complaint is well known to both parties, so I’ll only refer to some key events here. In summary, ... (6 pages)View decision -
Decision Reference DRN-4942901
19 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4942901 The complaint Ms G complains that Wise Payments Limited didn’t do enough to prevent the loss she suffered when she fell victim to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of ... (7 pages)View decision -
Decision Reference DRN-5635983
19 Jun 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5635983 The complaint Mr M complains that Wise Payments Limited didn’t do enough to prevent him from losing money to a cryptocurrency investment scam. Mr M has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr M himself where I als... (4 pages)View decision -
Decision Reference DRN-5139191
19 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5139191 The complaint Ms K has complained about Wise Payments Limited not refunding several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Ms K fell victim ... (3 pages)View decision -
Decision Reference DRN-5593033
19 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5593033 The complaint Miss M complains that Wise Payments Limited won’t refund payments she made as a result of a scam. What happened Miss M was the victim of a job scam involving the following payments from her newly opened Wise account: Ref Date Description Amount 1 26 August 2023... (3 pages)View decision -
Decision Reference DRN-5325313
13 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5325313 The complaint Mr O complains that Wise Payments Limited (‘Wise’) won’t refund money he lost as part of a scam. Mr O is professionally represented, however, to keep things simple, I’ll refer to Mr O throughout my decision. What happened The background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-5314891
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5314891 The complaint Mr V is unhappy Wise Payments Limited didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this decision. What happened In 2023 Mr V saw ... (3 pages)View decision -
Decision Reference DRN-5491722
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5491722 The complaint Ms R complains that Wise Payments Limited didn’t do enough to protect her from financial harm when she fell victim to an employment scam. She wants the money she lost refunded along with 8% statutory interest, and compensation for the distress and inconvenience... (3 pages)View decision -
Decision Reference DRN-5232298
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5232298 The complaint Mr G is unhappy Wise Payments Limited closed his account. What happened Mr G held a Wise account which opened in September 2017. Mr G used this account to make international transfers. On 17 June 2024 Mr G attempted to make a transfer to the Philippines. The ... (3 pages)View decision
