We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4698661
20 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4698661 The complaint Ms E complains Wise Payments Limited (“Wise”) refuses to refund her for payments on her account that she says she didn’t authorise. What happened Ms E says her phone was stolen on 3 August 2023 and her accounts were compromised. Between 23 August 2023 and 28 Augus... (2 pages)View decision -
Decision Reference DRN-4440799
17 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4440799 The complaint Mr H complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened Mr ... (2 pages)View decision -
Decision Reference DRN-4757203
14 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4757203 The complaint Mr W complains Wise Payments Limited didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr W has an account with Wise which he opened in the course of the scam he says he’s fallen for. He has an account elsewhere with a busine... (3 pages)View decision -
Decision Reference DRN-4701574
9 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4701574 The complaint Mr T complains that Wise Payments Limited (trading as “Wise”) won’t refund over £70,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reason... (2 pages)View decision -
Decision Reference DRN-4761645
3 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4761645 The complaint Mrs S complains that Wise Payments Limited won’t refund money she lost when she was the victim of job a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs S was looking for work an... (3 pages)View decision -
Decision Reference DRN-4769145
2 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4769145 Complaint Miss S is unhappy that Wise Payments Limited didn’t reimburse her after she fell victim to a scam. Background In late 2023, Miss S fell victim to a job scam. She was contacted by someone who claimed to work for a recruiter. They said they were looking for people inter... (2 pages)View decision -
Decision Reference DRN-4774177
1 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4774177 The complaint D, a limited company complains Wise Payment Limited unfairly closed its account. D also says Wise haven’t released money paid into the account. D is represented by its director, Mr A. What happened The detailed background of this complaint is well known to both pa... (3 pages)View decision -
Decision Reference DRN-4693750
1 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4693750 The complaint Mr P complains that Wise Payments Limited (“Wise”) have failed to refund the money he lost as part of an investment scam. Mr P has a representative but for ease of reading I will mainly just refer to Mr P. What happened The details of this complaint are well known... (3 pages)View decision -
Decision Reference DRN-4328296
26 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4328296 The complaint Ms T complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to both p... (5 pages)View decision -
Decision Reference DRN-4730155
26 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4730155 The complaint Mr K complains that Wise Payments Limited closed his account and withheld access to his funds. What happened Mr K had an account with Wise. He said he was using the account to send and receive money to trade cryptocurrency. But Wise received disputes about some of... (2 pages)View decision
