We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4716996
26 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4716996 The complaint Miss C complains that Wise Payments Limited (Wise) is refusing to refund her the full amount she lost as the result of a scam. Miss C is being represented by a third party. To keep things simple, I will refer to Miss C throughout my decision. What happened The bac... (2 pages)View decision -
Decision Reference DRN-4765002
25 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4765002 The complaint Ms J complains that Wise Payments Limited refuses to refund the money she lost to an investment scam. What happened Ms J was looking for an investment opportunity and saw an advert online for a company I’ll call ‘C’ - which was celebrity-endorsed. Ms J registered ... (4 pages)View decision -
Decision Reference DRN-4739533
12 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4739533 The complaint Mrs P complains that Wise Payments Limited won’t refund the money she lost to an investment scam. What happened Mrs P was called regarding an investment opportunity with a company I’ll call ‘C’. She agreed to invest a small amount initially and it seemed reasonabl... (5 pages)View decision -
Decision Reference DRN-4693830
12 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4693830 The complaint Miss H complains that Wise Payments Limited won’t refund money she lost when she was the victim of a scam. She’s also unhappy with the way Wise communicated with her about its attempts to recover her money. What happened The background to this complaint is well kn... (5 pages)View decision -
Decision Reference DRN-4332609
10 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4332609 The complaint Mr K complains about Wise Payments Limited trading as Wise. He says that Wise didn’t do enough to protect him when he fell victim to a scam and would like it to refund him the money he has lost. What happened In February 2022, Mr K was contacted via WhatsApp by a ... (3 pages)View decision -
Decision Reference DRN-4504894
10 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4504894 The complaint Mr J via a representative complains that Wise Payments Limited (“Wise”) won’t refund the money he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In December 2022, Mr ... (3 pages)View decision -
Decision Reference DRN-4673972
3 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4673972 The complaint Miss G complains about the actions of Wise Payments Limited when she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In 2022 Miss G ... (4 pages)View decision -
Decision Reference DRN-4714405
2 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4714405 The complaint Mrs I complains that Wise Payments Limited did not complete a payment to a family member. She says too that Wise did not do enough to help her when the payment was blocked. What happened In July 2022 Mrs I instructed Wise to make a payment of a little over US$3,00... (2 pages)View decision -
Decision Reference DRN-4653414
2 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4653414 The complaint Ms K complains that Wise Payments Limited closed her account. They sent £5,000 back to source. She would like this money refunded to her. What happened The detailed background to this complaint is well known to both parties, so I’ll only provide a summary here. Ms... (3 pages)View decision -
Decision Reference DRN-4483543
2 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4483543 The complaint Mr A complains that Wise Payments Limited didn’t do enough to prevent him losing money to an alleged investment scam. Mr A has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer to and will ascribe the representative’s co... (2 pages)View decision
