We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-3813098
28 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-3813098 The complaint Mr L complains that Wise Payments Limited (“Wise”) won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr L fell victim to a scam after seeing an a... (3 pages)View decision -
Decision Reference DRN-4665807
28 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665807 The complaint Mr M complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well know... (4 pages)View decision -
Decision Reference DRN-4711332
27 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4711332 The complaint Miss B complains that Wise Payments Limited (“Wise”) won’t refund over £45,000 she says she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Miss B sa... (6 pages)View decision -
Decision Reference DRN-4438150
25 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4438150 The complaint Mr J complains that Wise Payments Limited trading as Wise won’t refund the money he lost after he fell victim to an authorised push payment (“APP) scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here... (3 pages)View decision -
Decision Reference DRN-4068999
22 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4068999 The complaint Mr T complains Wise Payments Limited (“Wise”) blocked and returned his payment which was sent for a Cuban humanitarian cause. Mr T adds that Wise’s actions are not in line with UK regulations. What happened In July 2022, Mr T sent a payment of £1 which was convert... (2 pages)View decision -
Decision Reference DRN-4665109
22 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665109 The complaint Ms M complains that Wise has not refunded money she lost when she fell victim to an investment scam. Ms M is represented in bringing this complaint by her son. What happened Ms M holds a current account with Wise, which she originally opened as a means of sending ... (4 pages)View decision -
Decision Reference DRN-4487129
21 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4487129 The complaint Mr C complains that Wise Payments Limited trading as Wise didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this compla... (3 pages)View decision -
Decision Reference DRN-4692473
20 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4692473 The complaint Ms P complains that Wise Payments Limited has declined to refund payments she says she didn’t make or allow anyone else to make. What happened Ms P has raised a number of fraud claims, so for clarity I’m only considering here her complaint about four disputed paym... (4 pages)View decision -
Decision Reference DRN-4630198
19 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4630198 The complaint Mr Y complains that Wise Payments Limited won’t refund all the money he lost to an investment recovery scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my dec... (2 pages)View decision -
Decision Reference DRN-4224369
18 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4224369 The complaint Mrs C via a representative complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost in a scam. What happened Mrs C says her husband saw an advert about investing with a company I’ll refer to as B on a social networking site. Mrs C then read th... (3 pages)View decision
