We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 868 results
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Decision Reference DRN-4463769
15 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4463769 The complaint Miss S complains that Wise Payments Limited (“Wise”) won’t refund over £24,000 she lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Miss S fell victim to a fake ... (2 pages)View decision -
Decision Reference DRN-4630568
14 Mar 2024 Sure Wise Limited Not upheldInsuranceDRN-4630568 The complaint Mr S says Sure Wise Limited charged him twice for his Carer Employer insurance policy in October 2022. What happened Mr S noticed payments for the same amount had been taken by Sure Wise on 23 October and 25 October. He thought he’d been charged in error for his p... (1 page)View decision -
Decision Reference DRN-4674215
11 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4674215 The complaint Mr K complains Wise Payments Limited (“Wise”) restricted and closed his account, and only partially refunded some of the funds to him. To put things right, Mr K wants Wise to refund him the remaining balance and pay compensation for the distress and inconvenience ... (5 pages)View decision -
Decision Reference DRN-4589327
8 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4589327 The complaint Mr G complains that Wise Payments Limited won’t refund the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened In August 2023, Mr G found a listing for an apartment to rent on a website for a real estate agent based abroad. M... (2 pages)View decision -
Decision Reference DRN-4670071
8 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4670071 The complaint Mr R complains that Wise Payments Limited trading as Wise (‘Wise’) won’t refund the money he lost when he was the victim of a scam. What happened Mr R is represented in this case but for ease I’ll refer to Mr R throughout this decision. I understand that Mr R rece... (5 pages)View decision -
Decision Reference DRN-4282981
7 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4282981 The complaint Mr R complains that Wise Payments Limited (Wise) closed his account and didn’t return money paid into the account back to him, so he has lost out financially. What happened The detailed background to this complaint is well known to both parties. As such, I’ll prov... (4 pages)View decision -
Decision Reference DRN-4665409
6 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665409 The complaint Ms M complains that Wise Payments Limited (“Wise”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in Janua... (4 pages)View decision -
Decision Reference DRN-4661493
5 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4661493 The complaint Ms K complains Wise Payments Limited charged her fees she wasn’t aware of. What happened Ms K saw an advert for Wise, and it said ‘Receive money with Wise for free’. Ms K opened a Wise business account as she was expecting a payment in Euros. Ms K received the pay... (3 pages)View decision -
Decision Reference DRN-4196504
4 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4196504 The complaint Limited company K complains that Wise Payments Limited has not refunded the losses incurred by K due to a scam. What happened K holds a business account with Wise. In October 2022, K’s director was telephoned by someone claiming to be from the fraud team at anothe... (3 pages)View decision -
Decision Reference DRN-4659728
4 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4659728 The complaint Mr L complains Wise Payments Limited (“Wise”) blocked and closed his account, and it has failed to return all his funds. To put things right, Mr L wants all the funds returned to him, and for Wise to pay him compensation. What happened Following an internal review... (6 pages)View decision
