We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 868 results
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Decision Reference DRN-4658241
4 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4658241 The complaint Mrs B complains that Wise Payments Limited trading as Wise have failed to refund money she lost as part of a bank impersonation scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I wi... (5 pages)View decision -
Decision Reference DRN-4658342
2 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4658342 The complaint Miss L complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Miss L is represented by a third party, but for ease of reading, I’ll refer to all submissions as having come from Miss L alone in this decision. What happened Miss ... (4 pages)View decision -
Decision Reference DRN-4652555
1 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4652555 The complaint Mr G complains Wise Payments Limited (Wise) is holding him liable for two payments he didn’t authorise. What happened In late 2023, Mr G received a call from someone claiming to be from Amazon. They said his account had been hacked and his banking details were the... (3 pages)View decision -
Decision Reference DRN-4386747
29 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4386747 The complaint Mr B complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-4506278
29 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4506278 The complaint Mr B complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-4652500
29 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4652500 The complaint Ms Y complains that Wise Payments Limited (Wise) unfairly closed her account and didn’t return money paid into the account back to her, so she has lost out financially. What happened The detailed background to this complaint is well known to both parties. As such,... (4 pages)View decision -
Decision Reference DRN-4541756
29 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4541756 The complaint A limited company, C, complains that Wise Payments Limited didn’t do enough to prevent it losing money to a scam. Mr A (a director) brings the complaint on C’s behalf and has used a representative when doing so. But, for ease of reading, I’ll mostly just refer to ... (3 pages)View decision -
Decision Reference DRN-4631208
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4631208 The complaint Mr H complains that Wise Payments Limited won’t refund money he lost as a result of a scam. What happened Mr H was looking for work and was approached by an individual via instant messaging claiming to offer a commission based role, whereby Mr H would need to comp... (3 pages)View decision -
Decision Reference DRN-4524592
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4524592 The complaint Mrs D complains Wise Payments Limited (“Wise”) didn’t do enough to protect her when she fell victim to a scam. What happened Mrs D had an account with Wise – which was opened on 11 October 2022 and deactivated on 13 October 2022 – and accounts with two other busin... (2 pages)View decision -
Decision Reference DRN-4278626
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4278626 The complaint Mr M complains that Wise Payments Limited unreasonably closed his account. He’d like the account reopened. What happened Mr M held an account with Wise. In March 2022 they wrote to him to say they were no longer able to service customers in the country he was livi... (2 pages)View decision
