We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 861 results
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Decision Reference DRN-4612448
9 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4612448 The complaint Mr S complains that Wise Payments Limited unreasonably blocked his account and that it failed to give him proper information about what verification documents it required, causing him to incur expenses in using alternative payment services and in obtaining such do... (3 pages)View decision -
Decision Reference DRN-4452190
9 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4452190 The complaint Mr I complains that Wise Payments Limited did not refund £2,741 which he lost as part of a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail again here. In summary, Mr I was the victim of a scam in w... (3 pages)View decision -
Decision Reference DRN-4452229
9 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4452229 The complaint D, a limited company, complains that Wise Payments Limited did not refund a series of payments it lost as part of a scam. What happened I’ll refer to Mr I throughout the decision, as he has raised the complaint on behalf of D and has a separate case with our servi... (3 pages)View decision -
Decision Reference DRN-4243154
8 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4243154 The complaint Mrs B complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Mrs B is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from her. What happened The details of this complaint are we... (3 pages)View decision -
Decision Reference DRN-4606247
7 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4606247 The complaint Mr S complains that Wise Payments Limited didn’t do enough to protect him against falling victim to a ‘job scam’. Mr S has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer to Mr S himself. What happened The detailed bac... (3 pages)View decision -
Decision Reference DRN-4605031
6 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4605031 The complaint Miss N complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well k... (3 pages)View decision -
Decision Reference DRN-4563185
5 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4563185 The complaint Ms S complains that Wise Payments Limited (“Wise”) won’t refund money she lost when she fell victim to an investment recovery scam. What happened Ms S fell victim to an investment scam in 2017. Between 2020 and 2021, she sent money to a company who led her to beli... (3 pages)View decision -
Decision Reference DRN-4538502
1 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4538502 The complaint Mr N complains Wise Payments Limited (trading as Wise) closed his account and sent money that had been paid into his account back to source, which caused him a financial loss. What happened Mr N had an account with Wise which he used to trade in cryptocurrencies. ... (5 pages)View decision -
Decision Reference DRN-4524551
31 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4524551 The complaint Mr N complains Wise Payments Limited (“Wise”) has refused to refund him for transactions on his account he says he didn’t make. What happened Mr N says he was in a restaurant and asked to use Chip & PIN for a card payment. The next morning, he realised his wal... (2 pages)View decision -
Decision Reference DRN-4309708
30 Jan 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4309708 The complaint Mr K complains that Wise Payment Limited (“Wise”) won’t refund over £7,000 he lost to an employment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my deci... (2 pages)View decision
