We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 868 results
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Decision Reference DRN-4243154
8 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4243154 The complaint Mrs B complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Mrs B is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from her. What happened The details of this complaint are we... (3 pages)View decision -
Decision Reference DRN-4606247
7 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4606247 The complaint Mr S complains that Wise Payments Limited didn’t do enough to protect him against falling victim to a ‘job scam’. Mr S has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer to Mr S himself. What happened The detailed bac... (3 pages)View decision -
Decision Reference DRN-4605031
6 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4605031 The complaint Miss N complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well k... (3 pages)View decision -
Decision Reference DRN-4563185
5 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4563185 The complaint Ms S complains that Wise Payments Limited (“Wise”) won’t refund money she lost when she fell victim to an investment recovery scam. What happened Ms S fell victim to an investment scam in 2017. Between 2020 and 2021, she sent money to a company who led her to beli... (3 pages)View decision -
Decision Reference DRN-4538502
1 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4538502 The complaint Mr N complains Wise Payments Limited (trading as Wise) closed his account and sent money that had been paid into his account back to source, which caused him a financial loss. What happened Mr N had an account with Wise which he used to trade in cryptocurrencies. ... (5 pages)View decision -
Decision Reference DRN-4524551
31 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4524551 The complaint Mr N complains Wise Payments Limited (“Wise”) has refused to refund him for transactions on his account he says he didn’t make. What happened Mr N says he was in a restaurant and asked to use Chip & PIN for a card payment. The next morning, he realised his wal... (2 pages)View decision -
Decision Reference DRN-4309708
30 Jan 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4309708 The complaint Mr K complains that Wise Payment Limited (“Wise”) won’t refund over £7,000 he lost to an employment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my deci... (2 pages)View decision -
Decision Reference DRN-4544928
29 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4544928 The complaint Miss M is unhappy Wise Payments Limited won’t refund all the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the ... (2 pages)View decision -
Decision Reference DRN-4580932
26 Jan 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4580932 The complaint Miss S complains that Wise Payments Limited (“Wise”) refuses to refund the money she lost to a job scam. What happened I’m not going to cover all the points raised in detail. The view of 9 December 2023 covered the detailed timeline of the transactions and the det... (3 pages)View decision -
Decision Reference DRN-4258589
25 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4258589 The complaint Miss S complains that Wise Payments Limited (Wise) is refusing to refund her the amount she lost as the result of a scam. Miss S is being represented by a third party. To keep things simple, I will refer to Miss S throughout my decision. What happened The backgrou... (3 pages)View decision
