We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 868 results
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Decision Reference DRN-4481114
23 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4481114 The complaint Mr B complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened Mr B came into contact with someone who I’ll r... (4 pages)View decision -
Decision Reference DRN-4291809
17 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4291809 The complaint Mr M complains that Wise Payments Limited won’t refund money he lost when he was the victim of a scam. Mr M is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to s... (6 pages)View decision -
Decision Reference DRN-4321568
16 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4321568 The complaint Mr W complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-4360716
12 Jan 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4360716 The complaint Mr A is unhappy that Wise Payments Limited (Wise) has decided not to refund him after he says he was the victim of an authorised push payment (APP) scam. What happened Mr A says he was the victim of a job scam. The details of the events surrounding the job and Mr... (3 pages)View decision -
Decision Reference DRN-4545528
9 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4545528 The complaint Mr S complains that Wise Payments Limited (Wise) won’t refund the money he lost when he fell victim to a scam. What happened Mr S says he won some cryptocurrency from an online game many years ago, when it was worth a lot less. He didn’t know where it was held and... (7 pages)View decision -
Decision Reference DRN-4325986
8 Jan 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4325986 The complaint Mr C complains about the service he received from Wise Payments Limited, trading as Wise, when he had a technical issue with his banking APP. What happened Mr C has two email addresses. The first email address, which he doesn’t always use because it’s on his lapto... (3 pages)View decision -
Decision Reference DRN-4541046
5 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4541046 The complaint Mr P complains that Wise Payments Limited has declined his request for a refund of payments he made as part of a scam. What happened Mr P has explained that he fell victim to a ‘job scam’ in December 2022. He says he was contacted with an opportunity to help test ... (4 pages)View decision -
Decision Reference DRN-4346337
4 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4346337 The complaint Miss B is complaining that Wise Payments Limited won’t refund the money she lost when she was the victim of a scam. What happened In March 2023 Miss B fell victim to a scam after she was contacted about a job opportunity by someone who claimed to be a recruiter. T... (5 pages)View decision -
Decision Reference DRN-4536071
3 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4536071 The complaint Ms R complains that Wise Payments Limited (“Wise”) won’t refund money she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms R fell victim to an inve... (6 pages)View decision -
Decision Reference DRN-4290069
29 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4290069 The complaint Miss W complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint i... (6 pages)View decision
